Payments and pensions—Our Services, Standards and Results 2016–17

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The following tables on service standards and results for the "Payments and pensions" service category show service targets for 2015–16 and 2016–17 for: federal pay and benefits administration; federal pension administration; and Receiver General services. The tables also include results for 2015–16.

Federal pay and benefits administration

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Upon receipt of completed documentation from clients, the Public service Pay centre will resolve complex inquiries within 20 business days
 95% 92.25% 95%
Public Works and Government Services Canada (PWGSC) cost per account to administer pay systems and associated processes for all Government of Canada employees (back office)
 $115 $108.44 $105
PWGSC cost per account to deliver Pay centre services—NewFootnote 1
 N/A N/A $314
Answer Pay centre calls within 180 seconds
80% 31% 80%

Federal pension administration

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Pension transactions and pension-related payments processed within established timeframes
95% 97.8% 95%
Answer public service pension administration calls at the Pension Centre within 180 seconds
 80% 83% 80%
Cost per account (Government of Canada-wide) to administer:
  • Public Service Pension Plan
 $174 (Public Service
Superannuation Act (PSSA))		 $165.50 $178 (PSSA)
Cost per account (Government of Canada-wide) to administer:
  • Royal Canadian Mounted Police Pension Plan—New
 N/A N/A $156 (Royal Canadian Mounted Police Superannuation Act (RCMPSA))

Receiver General services

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Process all payments for departments daily as per established schedules.
 99.9% 99.9% 99.9%
Answer calls about Receiver General cheques within 180 seconds
80% 69.8% 80%
Respond to Receiver General cheque status enquiries within 24 hours
 99.9% 99.9% 99.9%
Provide a copy of a paid Receiver General cheque from the previous 6 years within 2 business days
98% 100% 98%
Publish Public Accounts of Canada within 24 hours of tabling in Parliament—New
 N/A N/A 100%
The Receiver General average unit cost per payment
$0.33 $0.27 $0.33

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