Translation, terminology and interpretation—Our Services, Standards and Results 2016–17

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The following tables on service standards and targets for the "Translation, terminology and interpretation" service category for 2015–16 and 2016–2017 for: translation and linguistic services; terminology standardization services; interpretation; and client relationship management. The tables also include results for 2015–16.

Translation and linguistic services

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Deliver each translation request within the deadline
 95% 95.38% 95%
Acknowledge translation request and assign a contact person within one business day—RevisedFootnote 1
 95% 90.37% 95%
Maintain the price per word for translation services at 0.37$ or less annually—RevisedFootnote 2
 100% 100% 100%
Percentage of clients satisfied with translation services
85% 87.2% 85%
Deliver translation services with a quality level that meets clients' expectations—New
 N/A N/A 80%

Terminology standardization services

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Acknowledge terminology requests and confirm deadline within one business day
 95% 98.96% 99%
Post terminological fiches in TERMIUM Plus® without errors (i.e., in compliance with standards and methodological procedures in use at the Translation bureau)
 95% 94.2% 95%

Interpretation

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Deliver interpretation services for all event requests received by the Translation bureau—RevisedFootnote 3
 95% 98.37% 95%
Acknowledge interpretation requests within one business day
 95% 100% 99%
Percentage of clients satisfied with interpretation services
 85% 89.8% 85%

Client relationship management

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Acknowledge clients' inquiries within 1 business day
 95% 100% 95%
Respond to clients' inquiries within 3 business days
 95% 100% 95%

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