Raised a complaint with the CCTS and reasons for not raising a complaint - text version

There are two graphs on this figure, the first titled “Raised a complaint with CCTS” is a horizontal bar graph showing people who raised a complaint with CCTS.

The 203 respondents who made a complaint about their wireless services in the past 12 months in the fall 2016 survey answered as follows:

• Yes, 2%
• No, 98%

The second graph titled “Reasons for not raising a complaint with CCTS” is a horizontal bar graph showing the reasons why people did not raise a complaint with CCTS.

The 197 respondents who did not raise a complaint to the CCTS in the fall 2016 survey answered as follows:

• I didn’t know about the CCTS, 69%
• It wasn’t worth the effort, 13%
• I don’t think it would have resolved the issue, 9%