Complaint resolution - text version

This horizontal bar graph shows the main complaint resolutions offered to people who made a complaint about their wireless services.

The 203 respondents who made a complaint about their wireless services in the past 12 months in the fall 2016 survey answered as follows:

• Correction to billing issue, 27%
• Provider fixed the issue (other than billing issue), 27%
• None/nothing was done, 25%
• Financial compensation, 18%
• Apology by provider, 6%
• Paid the bill, 6%
• Cancelled contract/switched provider, 5%
• Other, 6%