Main reason for bill shock - text version

This horizontal bar graph shows the main reasons why people experience bill shock.

The 250 respondents who experienced bill shock in the 2016 survey answered as follows:

• Data overage fees, 48%
• International travel, 17%
• Call minute overage fees, 14%
• Long distance fees, 9%
• Domestic travel, 8%
• Billing issues/errors/mistakes, 8%
• Unexpected fees, 6%
• Difficulties managing use of family/shared plans, 4%
• Text overage fees. 4%
• Unexpected set-up fee or service charge, 3%
• Not given the plan/deal promised, 1%
• Other, 2%