Ease in Switching Service Providers - text version

There are two horizontal bar graphs on this figure titled “Ease in Switching Service Providers”. The first graph shows the proportions of people who have changed wireless service providers in the past two years that found the switch easy, difficult, or neither. The 146 respondents in the 2016 survey answered as follows:

• Easy (7-5), 79%
• Neither (4), 8%
• Difficult (3-1), 13%

The 165 respondents in the 2015 survey answered as follows:

• Easy (7-5), 78%
• Neither (4), 6%
• Difficult (3-1), 16%

The 172 respondents in the 2014 survey answered as follows:

• Easy (7-5), 74%
• Neither (4), 9%
• Difficult (3-1), 16%

The second graph shows the reasons why a switch of providers was difficult. The 16 respondents who switched providers and found it difficult in the 2016 survey answered as follows:

• Other, 40%
• Communication problems, 0%
• Could not get the phone you wanted, 3%
• Length of time to switch services/providers, 0%
• Technical issues, 28%
• High costs of ending contract, 55%

The 22 respondents who switched providers and found it difficult in the 2015 survey answered as follows:

• Other, 52%
• Communication problems, 4%
• Could not get the phone you wanted, 5%
• Length of time to switch services/providers, 5%
• Technical issues, 22%
• High costs of ending contract, 45%

The 28 respondents who switched providers and found it difficult in the 2014 survey answered as follows:

• Other, 47%
• Communication problems, 0%
• Could not get the phone you wanted, 3%
• Length of time to switch services/providers, 0%
• Technical issues, 2%
• High costs of ending contract, 52%