Reason for complaints

This horizontal bar graph shows the reasons for respondents complaining in the past 12 months.  The 183 respondents in the 2018 survey answered as follows:

• Data charges, 29%
• Incorrect charges on bill, 17%
• Inadequate quality of service, 16%
• Misleading contract information, 12%

The 203 respondents in the Fall 2016 survey answered as follows:

• Data charges, 32%
• Incorrect charges on bill, 45%
• Inadequate quality of service, 25%
• Misleading contract information, 23%