Experienced bill shock

This line graph shows the proportion of people who experienced bill shock over time. The 1111 respondents in the 2018 survey answered as follows:

• Yes, 24%
• No, 75%

The 1277 respondents in the fall 2016 survey answered as follows:

• Yes, 21%
• No, 77%

The 925 respondents in the spring 2016 survey answered as follows:

• Yes, 24%
• No, 75%

The 1005 respondents in the 2015 survey answered as follows:

• Yes, 29%
• No, 69%

The 1016 respondents in the 2014 survey answered as follows:

• Yes, 28%
• No, 71%