Amount of unexpected charges on bill among those who have experienced a “bill shock”

This horizontal bar graph shows the amount of unexpected bill charges among those who have experienced a bill shock. The 211 respondents who experienced bill shock in the 2018 survey answered as follows:

• Less than $50 more than usual monthly bill, 21%
• $50 - $100 , 40%
• $101 - $250 , 23%
• $251 - $500 , 9%
• $501 - $1000 , 5%
• Greater than $1000 , 1%

The net totals are as follows:

• Spent $100 or less, 61%
• Spent $101-$501, 32%
• Spent $501 or more, 6%

The 285 respondents who experienced bill shock in the 2016 survey answered as follows:

• Less than $50 more than usual monthly bill, 29%
• $50 - $100 , 35%
• $101 - $250 , 16%
• $251 - $500 , 9%
• $501 - $1000 , 5%
• Greater than $1000 , 2%

The net totals are as follows:

• Spent $100 or less, 64%
• Spent $101-$501, 25%
• Spent $501 or more, 7%