There are two tables in this figure comparing responses between all respondents and customers of major telecommunications providers (Bell/Aliant, Rogers, Telus, Videotron and all other providers) by those who experienced a specifc set of sales practices and those who support a series of potential actions to address aggressive or misleading sales practices. The first table titled ‘Personally experienced any of these situations’ shows the proportions who said yes they experienced a series of five types of sales practices. All 1809 respondents, 509 Rogers customers, 545 Bell/Aliant customers, 332 Videotron customers, 443 Telus customers and 1036 customers of all other providers answered as follows:
- Salespeople pushing telecommunications products or services you are not interested in, 55% Total, 59% Rogers, 59% Videotron, 59% Bell/Aliant, 54% Telus, 53% all other providers
- Technical support representatives trying to sell you products or services during the support call or interaction, 39% Total, 42% Rogers, 38% Videotron, 42% Bell/Aliant, 39% Telus, 35% all other providers
- Rebate/discount offers where terms differ from the original information provided by the providers, 32% Total, 35% Rogers, 32% Videotron, 34% Bell/Aliant, 32% Telus, 30% all other providers
- Salespeople providing details of telecommunications products or services which end up being false, 31% Total, 37% Rogers, 28% Videotron, 33% Bell/Aliant, 32% Telus, 29% all other providers
- Rebate/discount offers where terms are not disclosed before purchase, 28% Total, 35% Rogers, 22% Videotron, 31% Bell/Aliant, 28% Telus, 26% all other providers
The second table titled ‘Support for the following actions being taken’ shows the proportion who said they strongly or somewhat support each potential action presented. All 1809 respondents, 509 Rogers customers, 545 Bell/Aliant customers, 332 Videotron customers, 443 Telus customers and 1036 customers of all other providers answered as follows:
- Creation of a mandatory code of conduct for telecommunications providers, 83% Total, 82% Rogers, 86% Videotron, 84% Bell/Aliant, 86% Telus, 84% all other providers
- Monetary penalties for companies engaging in aggressive or misleading sales practices, 83% Total, 84% Rogers, 88% Videotron, 84% Bell/Aliant, 84% Telus, 85% all other providers
- Publicly released report on complaints received regarding sales practices, 82% Total, 83% Rogers, 85% Videotron, 84% Bell/Aliant, 83% Telus, 83% all other providers
