Figure 26: Differences in experience by age cohort - text version

There is one icon chart and one table in this figure comparing responses between all respondents and different age cohorts (18-34, 35-54, 55+) by those who experienced sales practices they consider aggressive or misleading and those who experienced a specifc set of sales practices. The first icon chart titled ‘Experienced aggressive or misleading sales practices’ shows the proportion who said yes they experienced sales practices they consider aggressive or misleading and among those who have experienced such sales practices the proportion who indicate it took place within the last 12 months. All 1809 respondents, 469 18-34 year olds, 621 35-54 year olds and 719 respondents 55 years of age or older answered as follows:

• Yes, 40% Total, 46% 18-34, 44% 35-54, 32% 55+
• Experienced within last 12 months, 60% Total, 70% 18-34, 58% 35-54, 51% 55+

The first table titled ‘Personally experienced any of these situations’ shows the proportions who said yes they experienced a series of five types of sales practices. All 1809 respondents, 469 18-34 year olds, 621 35-54 year olds and 719 respondents 55 years of age or older answered as follows:

• Salespeople pushing telecommunications products or services you are not interested in, 55% Total, 57% 18-34, 59% 35-54, 50% 55+
• Technical support representatives trying to sell you products or services during the support call or interaction, 39% Total, 45% 18-34, 43% 35-54, 30% 55+
• Rebate/discount offers where terms differ from the original information provided by the providers, 32% Total, 38% 18-34, 34% 35-54, 26% 55+
• Salespeople providing details of telecommunications products or services which end up being false, 31% Total, 39% 18-34, 33% 35-54, 25% 55+
• Rebate/discount offers where terms are not disclosed before purchase, 28% Total, 34% 18-34, 32% 35-54, 19% 55+