Figure 10: Profile by age, gender, region and on contract - text version

There are 4 horizontal bar charts on this figure comparing the proportion of respondents who experienced aggressive or misleading sales practices and the proportion respondents who did not experience aggressive or misleading sales practices by age, gender, region of residence and those who are on contract for the telecommunications services they currently receive. The first chart titled ‘Age’ shows comparisons by age cohorts. The proportions of the 711 respondents who experienced aggressive or misleading sales practices and the 1098 respondents who did not experience aggressive or misleading sales practices are as follows:

• 18-24 years old, 13% of those who experienced, 10% of those who did not experience
• 25-34, 19% of those who experienced, 14% of those who did not experience
• 35-44, 19% of those who experienced, 14% of those who did not experience
• 45-54, 19% of those who experienced, 19% of those who did not experience
• 55-64, 15% of those who experienced, 18% of those who did not experience
• 65+, 16% of those who experienced, 25% of those who did not experience

The second chart titled ‘Gender’ shows comparisons by gender. The proportions of the 711 respondents who experienced aggressive or misleading sales practices and the 1098 respondents who did not experience aggressive or misleading sales practices are as follows:

• Female, 47% of those who experienced, 53% of those who did not experience
• Male, 53% of those who experienced, 47% of those who did not experience

The third chart titled ‘Region’ shows comparisons by region of the country. The proportions of the 711 respondents who experienced aggressive or misleading sales practices and the 1098 respondents who did not experience aggressive or misleading sales practices are as follows:

• Ontario, 42% of those who experienced, 34% of those who did not experience
• Quebec, 20% of those who experienced, 25% of those who did not experience
• British Columbia, 14% of those who experienced, 14% of those who did not experience
• Alberta, 11% of those who experienced, 11% of those who did not experience
• Saskatchewan/Manitoba, 5% of those who experienced, 8% of those who did not experience
• Atlantic Canada, 8% of those who experienced, 8% of those who did not experience

The forth chart titled ‘On Contract’ shows comparisons by those who are on contract for the telecommunications services they currently receive. The proportions of the 711 respondents who experienced aggressive or misleading sales practices and the 1098 respondents who did not experience aggressive or misleading sales practices are as follows:

• Cellphone, 63% of those who experienced, 56% of those who did not experience
• Home phone, 43% of those who experienced, 28% of those who did not experience
• Internet at home, 47% of those who experienced, 33% of those who did not experience
• TV service, 48% of those who experienced, 31% of those who did not experience