Figure 12: Attitudes and Opinions towards aggressive or misleading sales practices - text version

This horizontal bar chart shows respondents level of agreement to a series of statements about attitudes and opinions towards aggressive or misleading sales practices by telecommunications providers in Canada. The chart highlights the top four statements with the highest level of agreement among the list of statements asked. All 1809 respondents answered as follows:

• All levels of government need to work together to stop telecommunications companies from engaging in aggressive or misleading sales tactics, 41% strongly agree, 36% somewhat agree, 19% neither agree nor disagree, 3% somewhat disagree, 1% strongly disagree, 77% strongly or somewhat agree
• Telecommunications companies are too concerned with profit and not enough with consumer protection, 42% strongly agree, 33% somewhat agree, 21% neither agree nor disagree, 2% somewhat disagree, 1% strongly disagree, 76% strongly or somewhat agree
• Companies use aggressive or misleading sales tactics mainly to pressure more vulnerable people into accepting products or services they do not need, 38% strongly agree, 37% somewhat agree, 21% neither agree nor disagree, 3% somewhat disagree, 1% strongly disagree, 75% strongly or somewhat agree
• The CRTC needs to do more do address Canadians' concerns about aggressive or misleading sales tactics, 38% strongly agree, 36% somewhat agree, 23% neither agree nor disagree, 2% somewhat disagree, 1% strongly disagree, 74% strongly or somewhat agree