Figure 16: Differences in experience and level of concern among those with a disability - text version

There are 2 icon charts in this figure comparing responses between all respondents, those who have a disability and those who do not have a disability by those who have experienced aggressive or misleading sales practices and level of concern with the cost of services in the telecommunications sector. The first chart titled ‘Experienced aggressive or misleading sales practices’ shows the proportions who said yes to experiencing aggressive or misleading sales practices, and among those who have experienced such sales practices, the proportion who indicate it took place within the last 12 months. All 1809 respondents, the 338 who have a disability and 1416 who do not have a disability answered as follows:

• Yes, 40% Total, 46% those with a disability, 38% those without a disability
• Experienced within last 12 months, 60% Total, 60% those with a disability, 60% those without a disability

The second chart titled ‘Concerns with the telecommunications sector in Canada’ shows the proportions who said they are extremely or very concerned with the cost of services. All 1809 respondents, the 338 who have a disability and 1416 who do not have a disability answered as follows:

• Extremely or very concerned, 76% Total, 83% those with a disability, 75% those without a disability