There are three tables in this figure comparing responses from all respondents and seniors (65 years of age or older) and show the proportion who experienced a specific set of sales practices, those who agree to two attitudinal statements and those who support a series of potential actions to address aggressive or misleading sales practices. The first table titled ‘Personally experienced any of these situations’ shows the proportions who said yes to a series of five types of sales practices. All 1809 respondents and 388 Seniors answered as follows:
- Salespeople pushing telecommunications products or services you are not interested in, 55% Total, 50% Seniors
- Technical support representatives trying to sell you products or services during the support call or interaction, 39% Total, 27% Seniors
- Rebate/discount offers where terms differ from the original information provided by the providers, 32% Total, 22% Seniors
- Salespeople providing details of telecommunications products or services which end up being false, 31% Total, 20% Seniors
- Rebate/discount offers where terms are not disclosed before purchase, 28% Total, 16% Seniors
The second table titled ‘Attitudes and opinions towards aggressive or misleading sales practices’ shows the proportion who strongly agree or somewhat agree to two attitudinal statements. All 1809 respondents and 388 Seniors answered as follows:
- All levels of government need to work together to stop telecommunications companies from engaging in aggressive or misleading sales tactics, 77% Total, 84% Seniors
- The CRTC needs to do more do address Canadians' concerns about aggressive or misleading sales tactics, 74% Total, 79% Seniors
The third table titled ‘Support for the following actions being taken’ shows the proportion who said they strongly or somewhat support each potential action presented. All 1809 respondents and 388 Seniors answered as follows:
- Creation of a mandatory code of conduct for telecommunications providers, 83% Total, 90% Seniors
- Monetary penalties for companies engaging in aggressive or misleading sales practices, 83% Total, 89% Seniors
- Publicly released report on complaints received regarding sales practices, 82% Total, 89% Seniors
