Base: All Respondents (n=1809), Rogers customers (n=509), Bell/Aliant customers (n=545), Videotron customers (n=332), Telus customers (n=443), Customers of other providers (n=1036)
There are three icon charts in this figure comparing responses between all respondents and customers of major telecommunications providers (Bell/Aliant, Rogers, Telus, Videotron and all other providers) by awareness of aggressive or misleading sales practices, those who experienced sales practices they consider aggressive or misleading and the level of concern with aggressive sales practices and misleading sales practices. The first icon chart titled ‘Heard of aggressive or misleading sales practices in the telecommunications sector in Canada’ shows the proportion who said yes they have heard of the issue. All 1809 respondents, 509 Rogers customers, 545 Bell/Aliant customers, 332 Videotron customers, 443 Telus customers and 1036 customers of all other providers answered as follows:
The second icon chart titled ‘Experienced aggressive or misleading sales practices’ shows the proportion who said yes they experienced sales practices they consider aggressive or misleading and among those who have experienced such sales practices the proportion who indicate it took place within the last 12 months. All 1809 respondents, 509 Rogers customers, 545 Bell/Aliant customers, 332 Videotron customers, 443 Telus customers and 1036 customers of all other providers answered as follows:
The third icon chart titled ‘Concerns with the telecommunications sector in Canada’ shows the proportion who said they are extremely or very concerned with aggressive or misleading sales practices. All 1809 respondents, 509 Rogers customers, 545 Bell/Aliant customers, 332 Videotron customers, 443 Telus customers and 1036 customers of all other providers answered as follows: