Figure 23: Differences in awareness, experience and level of concern by region of residence - text version

There are 3 icon charts in this figure comparing responses between all respondents and those who reside in different regions of the country by awareness of aggressive or misleading sales practices, those who experienced sales practices they consider aggressive or misleading and the level of concern with aggressive sales practices and misleading sales practices. The first icon chart titled ‘Heard of aggressive or misleading sales practices in the telecommunications sector in Canada’ shows the proportion who said yes they have heard of the issue. All 1809 respondents, 611 Ontario residents, 572 Quebec residents, 223 British Columbia residents, 175 Alberta residents, 110 Saskatchewan/Manitoba residents and 118 residents of Atlantic Canada answered as follows:

• Yes, 44% Total, 46% Ontario, 44% British Columbia, 43% Quebec, 43% Alberta, 42% Saskatchewan/Manitoba, 36% Atlantic Canada

The second icon chart titled ‘Experienced aggressive or misleading sales practices’ shows the proportion who said yes they experienced sales practices they consider aggressive or misleading and among those who have experienced such sales practices the proportion who indicate it took place within the last 12 months. All 1809 respondents, 611 Ontario residents, 572 Quebec residents, 223 British Columbia residents, 175 Alberta residents, 110 Saskatchewan/Manitoba residents and 118 residents of Atlantic Canada answered as follows:

• Yes, 40% Total, 45% Ontario, 41% British Columbia, 35% Quebec, 39% Alberta, 30% Saskatchewan/Manitoba, 41% Atlantic Canada
• Experienced within last 12 months, 60% Total, 62% Ontario, 55% British Columbia, 62% Quebec, 61% Alberta, 42% Saskatchewan/Manitoba, 60% Atlantic Canada

The third icon chart titled ‘Concerns with the telecommunications sector in Canada’ shows the proportions who said they are extremely or very concerned with aggressive sales practices and misleading sales practices. All 1809 respondents, 611 Ontario residents, 572 Quebec residents, 223 British Columbia residents, 175 Alberta residents, 110 Saskatchewan/Manitoba residents and 118 residents of Atlantic Canada answered as follows:

• Aggressive sales practices, 48% Total, 51% Ontario, 48% British Columbia, 51% Quebec, 45% Alberta, 37% Saskatchewan/Manitoba, 40% Atlantic Canada
• Misleading sales practices, 58% Total, 61% Ontario, 58% British Columbia, 61% Quebec, 53% Alberta, 50% Saskatchewan/Manitoba, 52% Atlantic Canada