There are two tables in this figure comparing responses between all respondents and those who reside in different regions of the country by those who experienced a specifc set of sales practices and those who support a series of potential actions to address aggressive or misleading sales practices. The first table titled ‘Personally experienced any of these situations’ shows the proportions who said yes they experienced a series of five types of sales practices. All 1809 respondents, 611 Ontario residents, 572 Quebec residents, 223 British Columbia residents, 175 Alberta residents, 110 Saskatchewan/Manitoba residents and 118 residents of Atlantic Canada answered as follows:
- Salespeople pushing telecommunications products or services you are not interested in, 55% Total, 57% Ontario, 56% British Columbia, 60% Quebec, 49% Alberta, 44% Saskatchewan/Manitoba, 53% Atlantic Canada
- Technical support representatives trying to sell you products or services during the support call or interaction, 39% Total, 41% Ontario, 39% British Columbia, 37% Quebec, 38% Alberta, 30% Saskatchewan/Manitoba, 37% Atlantic Canada
- Rebate/discount offers where terms differ from the original information provided by the providers, 32% Total, 35% Ontario, 28% British Columbia, 33% Quebec, 31% Alberta, 23% Saskatchewan/Manitoba, 33% Atlantic Canada
- Salespeople providing details of telecommunications products or services which end up being false, 31% Total, 37% Ontario, 32% British Columbia, 26% Quebec, 26% Alberta, 21% Saskatchewan/Manitoba, 35% Atlantic Canada
- Rebate/discount offers where terms are not disclosed before purchase, 28% Total, 33% Ontario, 28% British Columbia, 24% Quebec, 26% Alberta, 17% Saskatchewan/Manitoba, 27% Atlantic Canada
The second table titled ‘Support for the following actions being taken’ shows the proportion who said they strongly or somewhat support each potential action presented. All 1809 respondents, 611 Ontario residents, 572 Quebec residents, 223 British Columbia residents, 175 Alberta residents, 110 Saskatchewan/Manitoba residents and 118 residents of Atlantic Canada answered as follows:
- Creation of a mandatory code of conduct for telecommunications providers, 83% Total, 82% Ontario, 81% British Columbia, 87% Quebec, 81% Alberta, 89% Saskatchewan/Manitoba, 76% Atlantic Canada
- Monetary penalties for companies engaging in aggressive or misleading sales practices, 83% Total, 81% Ontario, 83% British Columbia, 87% Quebec, 82% Alberta, 87% Saskatchewan/Manitoba, 74% Atlantic Canada
- Publicly released report on complaints received regarding sales practices, 82% Total, 81% Ontario, 80% British Columbia, 84% Quebec, 82% Alberta, 88% Saskatchewan/Manitoba, 76% Atlantic Canada
