Figure 30: Differences in attitudes and support by Born in Canada - text version

There are two tables in this figure comparing responses from all respondents, those born in Canada and those not born in Canada by agreement to five attitudinal statements and those who support a series of potential actions to address aggressive or misleading sales practices. The first table titled ‘Attitudes and opinions towards aggressive or misleading sales practices’ shows the proportion who strongly agree or somewhat agree to three attitudinal statements. All 1809 respondents, 1478 respondents born in Canada and 331 respondents not born in Canada answered as follows:

• Telecommunications companies are too concerned with profit and not enough with consumer protection, 76% Total, 77% Born in Canada, 71% Not born in Canada
• All companies use aggressive or misleading sales tactics in some form and that it is a normal part of business, 41% Total, 40% Born in Canada, 46% Not born in Canada
• Concern about aggressive or misleading sales tactics from telecommunications providers in Canada is exaggerated, 30% Total, 28% Born in Canada, 37% Not born in Canada

The second table titled ‘Support for the following actions being taken’ shows the proportion who said they strongly or somewhat support each potential action presented. All 1809 respondents, 1478 respondents born in Canada and 331 respondents not born in Canada answered as follows:

• Creation of a mandatory code of conduct for telecommunications providers, 83% Total, 84% Born in Canada, 76% Not born in Canada
• Monetary penalties for companies engaging in aggressive or misleading sales practices, 83% Total, 84% Born in Canada, 79% Not born in Canada
• Publicly released report on complaints received regarding sales practices, 82% Total, 83% Born in Canada, 77% Not born in Canada