Figure 32: Differences in attitudes and support for action by Official Language - text version

There is one icon chart and two tables in this figure comparing responses between all respondents, English-speakers and French-speakers by concern for the amount of competition in the telecommunications sector, agreement with three attitudinal statements and support for a series of potential actions to address aggressive or misleading sales practices.

The icon chart titled ‘Concerns with the telecommunications sector in Canada’ shows the proportions who said they are extremely or very concerned with the amount of competition in the telecommunications sector in Canada. All 1809 respondents, 1180 English-speakers and 570 French-speakers answered as follows:

• Extremely concerned or very concerned, 41% Total, 39% English-speakers, 45% French-speakers

The first table titled ‘Attitudes and opinions towards aggressive or misleading sales practices’ shows the proportion who strongly agree or somewhat agree to three attitudinal statements. All 1809 respondents, 1180 English-speakers and 570 French-speakers answered as follows:

• All levels of government need to work together to stop telecommunications companies from engaging in aggressive or misleading sales tactics, 77% Total, 76% English-speakers, 81% French-speakers
• I don’t care who addresses Canadians’ concerns about aggressive or misleading sales tactics as long as the practice is stopped, 64% Total, 71% English-speakers, 48% French-speakers
• Concern about aggressive or misleading sales tactics from telecommunications providers in Canada is exaggerated, 30% Total, 26% English-speakers, 34% French-speakers

The second table titled ‘Support for the following actions being taken’ shows the proportion who said they strongly or somewhat support each potential action presented. All 1809 respondents, 1180 English-speakers and 570 French-speakers answered as follows:

• Creation of a mandatory code of conduct for telecommunications providers, 83% Total, 83% English-speakers, 86% French-speakers
• Monetary penalties for companies engaging in aggressive or misleading sales practices, 83% Total, 82% English-speakers, 86% French-speakers
• Publicly released report on complaints received regarding sales practices, 82% Total, 82% English-speakers, 84% French-speakers