Figure 33: Comparison between panel/voluntary survey by awareness and experience - text version

There are two icon charts and one table in this figure comparing responses between respondents to the panel survey and voluntary survey by awareness of aggressive or misleading sales practices, those who experienced sales practices they consider aggressive or misleading and those who experienced a specifc set of sales practices. The first icon chart titled ‘Heard of aggressive or misleading sales practices in the telecommunications sector in Canada’ shows the proportion who said yes they have heard of the issue. All 1809 panel respondents and all 7075 voluntary survey respondents answered as follows:

• Yes, 44% Panel survey, 87% Voluntary survey

The second icon chart titled ‘Experienced aggressive or misleading sales practices’ shows the proportion who said yes they experienced sales practices they consider aggressive or misleading. All 1809 panel respondents and all 7075 voluntary survey respondents answered as follows:

• Yes, 40% Panel survey, 80% Voluntary survey

The table titled ‘Personally experienced any of these situations’ shows the proportions who said yes they experienced a series of five types of sales practices. All 1809 panel respondents and all 7075 voluntary survey respondents answered as follows:

• Salespeople pushing telecommunications products or services you are not interested in, 55% Panel survey, 85% Voluntary survey
• Technical support representatives trying to sell you products or services during the support call or interaction, 39% Panel survey, 62% Voluntary survey
• Rebate/discount offers where terms differ from the original information provided by the providers, 32% Panel survey, 64% Voluntary survey
• Salespeople providing details of telecommunications products or services which end up being false, 31% Panel survey, 62% Voluntary survey
• Rebate/discount offers where terms are not disclosed before purchase, 28% Panel survey, 57% Voluntary survey