Figure 3: Concerns with the Telecommunications Sector - text version

This horizontal bar chart shows the amount of concern respondents place on different aspects of the telecommunications sector in Canada. The chart highlights the top four areas of highest concern among the list of items asked. All 1809 respondents answered as follows:

• Cost of services, 48% extremely concerned, 28% very concerned, 18% somewhat concerned, 4% not very concerned, 76% extremely or very concerned
• Privacy of personal information/data, 35% extremely concerned, 25% very concerned, 26% somewhat concerned, 10% not very concerned, 60% extremely or very concerned
• Misleading sales practices, 30% extremely concerned, 28% very concerned, 27% somewhat concerned, 10% not very concerned, 58% extremely or very concerned
• Poor customer service, 29% extremely concerned, 28% very concerned, 27% somewhat concerned, 12% not very concerned, 56% extremely or very concerned