Figure 7: Description of experiences with aggressive or misleading sales practices - text version

This horizontal bar chart shows coded responses to an open-ended question about how respondents would describe their experiences with aggressive or misleading sales practices by telecommunications providers in Canada. The 711 respondents who experienced aggressive or misleading sales practices responded as follows:

• Pushy/aggressive/insistent sales person/tactics, 32%
• False/misleading advertising/deals/promises, 30%
• Door-to-door (pressure) sales, 7%
• Billing issues, 7%
• Poor customer service/staff not knowledgeable/poorly trained, 5%
• Frequent calls/visits/soliciting, 5%
• Bad experienced (unspecified), 2%
• Difficult cancelling/getting out of a contract, 1%
• Inconsistent service, 1%
• Other mentions, 4%
• Nothing, 3%
• Don’t know, 9%
• No answer, 5%