Figure 9: Actions taken after experience with aggressive or misleading sales practices - text version

This horizontal bar chart shows the actions taken by those who experienced aggressive or misleading sales practices by telecommunications providers in Canada. The 711 respondents who experienced aggressive or misleading sales practices responded as follows:

• Talked to friends or family about the experience, 48%
• Complained to their provider, 39%
• Changed providers, 25%
• Took no further action, 18%
• Complained to the Commission for Complaints for Telecom-Television Services (CCTS), 8%
• Other, 2%