Exhibit 4.4.3.a. Clear explanation of early cancellation of contract - text version

This horizontal bar graph shows the proportion of people who find it clear or who find it unclear to understand the explanation of the fee for early cancellation of a contract. The 1322 respondents in the 2019 survey answered as follows:

• Find it clear (5, 6 or 7), 50%
• Find it unclear (1, 2 or 3), 30%
• Do not have a contract, 5%
• Never read the agreement, 1%

 The 1111 respondents in the 2018 survey answered as follows:

• Find it clear (5, 6 or 7), 50%
• Find it unclear (1, 2 or 3), 26%
• Do not have a contract, 5%
• Never read the agreement, 2%