Exhibit 4.3.1.d. Amount of unexpected charges on bill among those who have experienced a “bill shock” - text version

This horizontal bar graph shows the amount of unexpected charges on a bill among those who have experienced “bill shock”. The 320 respondents who have experienced bill shock in the 2019 survey answered as follows:

• Less than $50 more than usual monthly bill, 26%
• $50-$100, 38%
• $101-$250, 18%
• $251-$500, 7%
• $501-$1000, 3%
• Greater than $1000, 2%

The 211 respondents who have experienced bill shock in the 2018 survey answered as follows:

• Less than $50 more than usual monthly bill, 21%
• $50-$100, 40%
• $101-$250, 23%
• $251-$500, 9%
• $501-$1000, 5%
• Greater than $1000, 1%

The 250 respondents who have experienced bill shock in the 2016 survey answered as follows:

• Less than $50 more than usual monthly bill, 29%
• $50-$100, 35%
• $101-$250, 16%
• $251-$500, 9%
• $501-$1000, 5%
• Greater than $1000, 2%