q3_32_ -- Other (specify): Who is your cell phone provider?
No cell service provider, I just use Wifi
I have a cellphone Samsung S7 but without provider because it's too costly. I use it only in wifi mode.
will not get a provider till rates are affordable.
Foreign provider roaming (still cheaper than local contracts)
None, I use wifi, providers to expensive.
No Canadian provider (using foreign roaming)
BCREA Mobile (group plan on Rogers network)
Telcel Mexico, It was Bell until 2 months ago when I switched to a foreign package that offers me superior service for $12/ month (I was paying $180 per month for comparable services with Bell

q11_88_ -- Other (specify): Why are you dissatisfied with your current cell phone provider?
They charge to much and provide too little. Canadians pay some of the highest cell phone bills in the world and the CRTC does nothing to rein them in. Bell & Rogers, in particular, should be broken up so they can't control programming, own stations and cell phones and be in charge of distribution. This is a monopoly in the making and it's already here. Shame on the government for kowtowing to these greed mongers.
A recent technological addition to certain phones is not being offered to existing customers; namely the porting of existing numbers to eSIM.
Being ripped off after fulfilling the 2 year contract, still have to pay my loan part even though I paid in full.
I do not feel that I get value for my money. I do not trust the service provider. I feel that the service provider will take advantage of me if given the opportunity. I feel vulnerable.
Ne respecte jamais les ententes prisent la 1ere fois par telephone, il faut toujours rappeler pour les faire respecter
I loathe the fake British accent with Virgin Mobile. Also, their demographic is under 35 so the words used by Virgin is extremely condescending and annoying.
rogers makes it very hard to stop data when kids go over. will send notice, but refuse to automatically turn off
Lack of competition. All providers are clearly in collusion to fix rates. Seem untrustworthy.
Unlimited data isn't actually unlimited after whatever amount you pay for you're throttled to below DSL speed. 10 years ago I had actually unlimited data and it was cheaper than any plan you can find for their fake unlimited data plans. Any data plan is unreasonably priced considering you can go over their low 1-5 GB data limit very easily and after that the charge for data is ridiculous. You would think after time you could get either a better plan for the same amount or cheaper plans that are comparable to what you had 10 years ago but that isn't the case.
There was a lot problem at the beginning
Predatory add-ons (adding a "free" tablet but which screws you over on its own data plan)
Plans aren't what I want. Lack of good Data Only plans without other services.
Returning customers always get less than new customers. It is more benefitial to consumers to switch service providers every contract
Would buy my own phone if they offered better BYOD pricing. Discount for owns device not credible.
Opaqueness of pricing—occasional pricing deals make it obvious that regular pricing is unrelated to their cost of providing service.
Misleading advertising. They are not zero $ phones if you need to finance them
The amount of money Canadians have to pay is predatory, full stop. There is 0 reason we pay so much other than greed.
pricing of handsets under contract are outragous. People should be getting $0 phones with the fees they charge.
The lack of options, really we only have the big 3 and they set the rules
Telus is using Huawei equipment for 4G, and plans on using it for 5G unless it is banned by the government. It is completely unacceptable to put Canadians' personal information at risk, especially for a hostile foreign power.
Actively pursuing the downgrade of net neutrality in Canada.
The inability to choose uncapped plans means mobile phones are crippled by the service provider.
Billing errors and unauthorized charges, advertised plan does not match contract
Provider wants me to pay over $60 to get decent amount of data. Plans should be $20 5b.
I am paying Fido money yet they allow scammers to constantly call my cell phone . 90%% of calls are fraud. It affects my productivity and invades my privacy. Canadian cell phones costs are the highest in the world and need to come down ! Why do BOTH the caller and receiver pay for the time used _ DOUBLE BILLING! Most countries the caller only pays for the time used . Most countries one call receive calls with only an activated SIM card , without having a monthly plan. I often receive messages up to FOUR DAYS after they were originally sent to me(text and voicemail messages).
Their ability to change my plan at any time without my consent (ie. take away 5 gbs of my data 2 months after I purchased the plan) by saying it's not a "plan", whaaaaat???
Differences in return policies from one device to the next such as connected car
Byod options result in very little savings. Need inexpensive plans for children with low data when using my old cell phones
Les appels sont souvent coupés, nterruptipns de service, les photos, messages ne peuvent être livrés
Why is it cheaper for a Korean student to keep their Korean plan than it is for a Canadian to buy a plan from a "discount" provider? These cartel-like price moves across the industry are ridiculous. Please allow for competition in this space as there is currently no incentive for any company to break ranks and actually offer a competitive plan
Video throttling done all the time not as fair usage policy but as internet traffic management.
Plans and incentives are only offered to new customers/lines on the plan. No option to switch over to promotional plans/rates for current subscribers. Promotions are often targeted and limited to certain subscribers resulting in unfair offerings to customers.
My Cell Phone Provider has been provided Oligopoly rights from Canada and buys from Huawei an agent of a brutal PRC CCP regime involved in HR violations. Therefore, indirectly, I sanction this as a customer and citizen. Both are UNACCEPTABLE.
I have had cell and data service for over 15 years, and the price has always increased. The only way to decrease the cost is to threaten to cancel my service in order to extract a time-limited concession from Rogers, and I have to repeat this activity once per year.
Constant billing issues, occurrences of erroneous overbilling.
Bills are not consistent and constantly have errors
Offering me phone deals that are in market instead of any loyalty
Terrible or no incentives for existing customers.
When entering Saskatchewan or coming back to Alberta from Saskatchewan, my service completely cuts off until I erase my entire phone and re-upload the phone’s data with the backup made.
Made a contract but They raised prices after
Removal of subsisted phones, but left the plans the same. Now, you pay the same price we did before, but add $50+/month for a "free" phone.
They're phone protection plan. Had to cancel it over ten times and never reimbursed
They have free will to up fees even after a contract is signed
Ne peut pas payer un nouvel appareil sur 24 mois sans changer forfait avec moins de données et plus cher par mois (forfait uniquement 75$ vs 52$)
Telus changed the way they sell devices. The change will increase my bill by over 45 dollars per month when I renew.
All of the above. Technology is now a part of everyday life now and should be an essential service affordable to everyone. The cell phone/internet providers must be accountable for their excessive charges and poor customer support. I had to give up my cable and home phone to get cell phones and home internet. The cost of the phones are way out of control. You have to fear being attacked by someone who can't afford one so they steal yours. We used to be the best country in the world to live in. Not any more. Step up and stop the bleeding!
My service provider authorized a fraudulent number port out.
under the new way of billing for service and a plan I am now paying more than ever for the same package I signed up for 2 years ago - I am being forced to buy data I don't need because "that's how much comes with a base package for a smartphone" - highly unfair
Plan options overly complicated and not consumer-friendly
Offering promotions to new customers only and ignoring long-time supporters.
Activation fee for a continuous service when upgrading with the same provider for your cellphone.
We can't get a new subsidized device without changing plans. Not everyone have the means to buy up front just to stick with a plan that suits their needs better and that is grandfathered. So carriers are using subsidized device and a hook to get people on board more expensive cell phone plans.
Voicemails are deleted by the carrier after 3 days and they will not hold more than 3 messages at a time in voicemail
All the major cellphone company’s need to be split up tone courage healthy comeptition in Canada as data is the biggest scam going
Bell Canada has charged me thousands of dollars over the past years. Please Canada, make this price gauging monopoly stop. Thousands of Canadians are being billed exhorbitant prices
Pricing fluctuations that seem to only cater to new customers. When you try to match they tell you they can't go that low even though it's been listed on internet forums.
Restrict some features on phones that is not purchase from Rogers. For example, purchase direct from Samsung Canada, phones are not allow to use WiFi calling. But Rogers charge user with the same costs as Rogers phones with same plan. This seems to be forcing people to use Rogers phone if you want specific features.
Unhappy that canada has some of the most expensive cell phones and internet/cable prices in the world but the services we get are lacking
Constant marketing calls even though I've asked them not to call.
Slow to rollout new technology (RCS, voice over LTE, voice of wifi), force you to buy cellphone from them at a premium price to get the new technology
Lacks ability to add US minutes online or via text. Can only be done in person.
no real unlimited 4G speed. We can do better than Asia in Canada
When you try to upgrade your cellphone they hike up the monthly plan. Unlike the USA where you can change your cellphone and keep a low monthly plan.
Signed up while Public Mobile had 3-month flexible plans. Then just before I was looking to increase my data plan and add my fiancee to the plan they modify the business model to the monthly trouble I ran away from.
Advertised promos not being met, being strung along, having to resort to better business bureau for help.
Forced to purchase a minimum number of minutes each month, even though I almost never use voice services.
They do not mail bill paperless and we are seniors do not know online computer
We have little to no choice for affordable plans. We have no consumer power over the providers. Which make it seem like it's never a good idea to switch carriers. This is mostly the case with phone and data plans. It's easier to find a good service for home internet.
Price of plan, lack of services, false advertising, corporate greed
Often cannot receive calls from landlines. This also affects other users. They also failed to provide an unlock code when I wanted to port my brother in law's phone number to another carrier. They also billed me for a period after I had initiated the port that they blocked by refusing to provide the unlock code. They also sent me to collections on that contested amount, which I had informed them was the subject of a reported crtc violation report.
They treat new customers like golf and long time customers like crap and offer no long term benefits for staying with them... In fact it gets worse
Phone calls don't go through much of the time. This happened the night my mother passed away. The ONLY thing freedom offered as an apology was a 10 dollar one time credit. It was insulting. Freedom is deplorable.
Price is excessively expensive. Data coverage is very limited
No grandfathering of plans. And outright purchase of phones. Why could we not maintain the price of phone within the price the contract without gauging customers.
If I want.to stay on my family plan it's going to cost me.way more. And I liked my old plan
Tons of spam phone calls. Fake Air duct cleaning, cra scams, random languages calling...
Over charging , stealing openly and refusing rembursment
Do not separate phone payments from plan charges. When phone is paid for, the rate does not change!
When did a cellphone bill for 3 people cost as much as a monthly payment for a small car. Ridiculous!
They don't care about Canadians. They treat us like shit and steal our money.
Plans are to expensive and keep going up every year.
Device not purchased from Rogers blocked from using VoLTE and Wi-Fi calling. What is point of unlocking?
Constant random change of service and costs for things that seem to increase even though it was $5 when I signed up now its $7 with no explanation other than.. they other guys are doing it too...????
Price of phone not included in service charge anymore ripoff
Price does not go down when hardware is paid for
Better plans in other countries for less money. They all suck in Canada for costs and services
Retention of existing customers not valued compared to new
Cell phone insurance. I pay monthly for insurance I've paid in over $200 and my charging port gave out they told me to go to their repair store, it would be replaced, then I was told I needed to file a claim with Rogers, and that would take a couple days to process. And it would cost me another $100 before tax I went to a non rogers store and got it repaired for $90 before tax.
Always changing and confusing clients...one day pkg is ultra tab then premium plus...
Price of phones keep changing sometimes in just 24 hrs goes up $10-$15 for no reason
Significant cost differences depending on province you reside in.
Their data plans change often and without notice (customer is not notified) for example i recall seeing a data plan that was 2gb more than what i had but $15 less that what i currently paid (somewhere around 7gb @ $80) and i had been paying that rate and they had that cheaper plan offered for who knows how long, i was never notified, that seems unfair. Telus often fails to notify me "paperless bills via email" monthly of a due bill, instead waits until 2-3 months of bill payments has accumulated.
They advertise, unlimited data. But throttle you to a point where you cant even really do anything! Why call it unlimited then. I think CRTC should have bylaws in place, regarding this stuff! Also I think cellular plans are to costly and should definitely be cheaper! Telecoms also should explain more clearly what their plans are, theres too much fineprint.
Lying to me, or promising things, then reneging.
I would like a longer contract to get a cheaper price on the phones and plans. Bring back the 3 year plans
Overall poor quality for high prices, it is cheaper to use plans from USA or Japan then Canadas phone plans.
To upgrade devices they make you sign a new contract, and the monthly fees are over double my current fees (old plan no longer offered, contract has ended)
When you need to upgrade phone you can’t keep the same plan if you want the phone for lower price
No public inquiry into my file and complaint no apology no financial compensation $600 million no justice
Lack of BYOD support due to non-standard VoLTE support
Does allow me to use the full suite of functions on my phone unless I pay more
We pay for insurance for replacement plan for yrs. To find out you now have to pay a deductible to have your phone fixed or replaced. $400 is a little much!!!!
The available plans they offer don't have enough variety. Everything seems focused on giving us more and more for increased cost. I don't need the minimum minutes / data they offer, so I end up paying for service / data that I don't need.
Everytime I go to upgrade to a new phone I'm forced to change my plan to a high price point yet I don't get any additional data.
Inability to use a device that Eastlink does not sell, even if that device is unlocked.
Time to allow the US companies in to lower cost of wireless
Increased fees every 2 years after negotiationing a lower deal. No need for 10gb just need a simple 4 Gb plan at 40$.
Virtually no difference in cost of service provided if you own your own phones
Lack of competitive offers, need to leave provider just to get better plan options, no true loyalty plan options
doesn't bundle cell with other services and offer a discount, if I had a land line they would offer a discount for it to be bundled.
Way to expensive. When I travel I buy a different country sim.
The fact that I have to call and renegotiate every year just to keep my plan at its current price
I have the first generation Peace of mind plans and I would be better suited for a plan where I can share all of my data with my smart watch. Telus has said plan and it would cost me nothing more per month to go to this plan - but it’s only available for renewals. I’d happily lose my bonus 5GB if I could share my 20GB with my watch
Must change whole plan to much higher price add something also chargable (long distance for example, or add data to a line that does not have it)
koodo charges to have statements mailed to me and current plan is no longer available
Subsidized devices inflates their price artificially.
Always an inconsistent billing with Rogers
I've been a Bell customer for almost 20 years and they have no loyalty towards their customers. I feel like I'm just another number. They try to get new customers with good deals, but don't offer anything to existing longtime customers. Loyalty should go both ways.
Frais d’activation devrais être illégale
The Loss of MTS as a primary competitor has pushed prices, reduced rural access, and slashed benefits because you myopic regulators are somehow tricked by industry "competition" reviews. Without regulation or trust busting it is only going to get worse.
Monthly price did not decrease after 2 year term that included payments for included phones
Lied to when signing up. Bell refused to honor their offer. Have experienced this with Telus as well.
My plan increased from $55 to $135 in 2 years
The excuse that high monthly charges are due to fewer customers in Canada, is a lie. If this were true, then the farmer in North Dakota would be paying the same fees as Canadians. Instead they get the same lower monthly charges as someone in Los Angeles. These companies have formed a virtual monopoly, and will always gouge Canadians unless they are compelled to stop.
Device updates almost non-existent. Same model in the US gets far more. This includes security updates
Upgrading is so expensive. You see commercials in the stars where they offer such discounted rates when trading in your old phone making it easier to upgrade. I understand the stars has more people so they have the means to offer these deals , but we need to increase the value of trading in a perfectly working good condition device. I shouldn’t have the phone rep tell me I’m better off selling the phone myself due to the fact the cell phone provider will lowball next. As for upgrading Your device we shouldn’t be penalized by having to switch to a plan that cost more money with less to offer when upgrading. To get the latest device at a decent cost phone company’s always increase the cost of the plan which is not consumers friendly.
When phone cost is paid off, they continue to charge you for the phone monthly fees unless you call them.
Fraudulent practice. Offers one plan, literally promises no change, randomly changes price without notice and don't honor what's promised.
Angry that my smaller independent provider was allowed to be purchased by one of the big three. You're supposed to stop this type of thing.
Cellphone subsidies are convoluted and not good value.
Ripped me off for my USA date. Had Unlimited and then they changed it to 1 gig
The charges are insane there spc plan gave me a reused rodgers phone because I lost mine 3 months later I was charged 400 on top of the 200 for fee an the 13 a month I argued it down but I've personally paid around 5000 this year for bell I want out!
I am off grid and rely solely on my phone for everything. Too expensive to also have wifi.
Price of cell phones devices is ridiculous. They cost more than a 70 inch tv don't you think that's insane.
Ongoing billing issues for months at a time.....dishonest agents....making commitments and not following thru
Charging me a connection fee to use an existing number with them - after upgrading my phone with them.
Pas de suivi de la facturation (service prépayé).
Incentives n promotions are trickery used to gouge more money n replace products, which loss it Value more than A new car of The Lot!
They keep changing plans to adjust to the rules but find other ways of charging you more and giving less
They are making it more expensive to get a new phone through their plans.
Was lied to about a seasonal suspension while I am out of country. Told that it would be done, then when I called to suspend service, told it was not possible
Text get delayed while with family members in Ontario and pics don't send quickly
Its a monopoly its unfair and garbage service
Why am I paying for the internet twice? Once for a wire into my house and once for mobile. It's the internet it's one product. Why do the providers pretend that bandwidth is something that needs to be produced like electricity. This is not the case and complete highway robbery.
Charges on my account that are incorrect
Difficulty to have a good plan and upgrade phone
No canada wide ans us calling. No world wide text
In order to be cheaper, features are taken away
The lack of competitive pricing and no repercussions for spam callers
How they handle long term coustumers. Before switching providers, I gave Rogers one more chance to match or beat the other offer I got. Instead, Rogers just offered me a plan that any new coustumer could get. So much for 10 years with Rogers.
The plans are to few and the ones they do have are too broad. Why not be straight forward with the way they charge for services in way everyone can understand.
over charged for 2 years. I was paying 145.00 a month just for myself. being charged 65.00 extra a month for 10 gigs of data. When I found out other companies were charging significantly less
Telus sell profitable plans only. regardless customer needs, interested only to sell new phones not wireless plans.
I bought out my phone to avoid exorbitant contract fees. Even when you own the phone the cost of a generic plan compared to many other countries is unrealistic. I've heard the excuse about population density and Canada's size for the price, but that logic doesn't reconcile with the costs of plans in similar sized countries, such as Russia, China, and the United States.
Lack of transparency in overage charges, and a need to call in to find out such information. Also a large pricy disparity between Ontario and other provinces (ON is often much more expensive). There needs to be lower cost plans with data. Currently the lowest plan publically available from fido with data, calling, and NOT subsidizing a phone is $45.
If I sign up for a contract and a cheaper plan comes out one month later they should adjust my pricing to the new lower priced offer
No rewards or decent discounts on plans for long term, existing customers wanting to upgrade to newer generation phones. Virgin wants an extra 40 dollars per month from me for their cheapest plan to get a new device.
Price plans available depend on the area code. That is discriminatory.
Constant spam caller on a phone line i pay Fido and I get told it's my problem and not theirs. I am told they can't do nothing...but I still need to pay my bill on a compromised phone line service
The cost is a big factor but what you get for the price is not consumer friendly. Unlimited plans should be available at affordable price $65-70/mo. There is no reason it should be more then this. I also do not support 5g networks coming to Ontario.
Random increases in prices, Ludacris roaming rates and sleazy sales practices
now that there is no more 3 year contract term bell is now making you pay a portion of your phone up front. also evrytime you upgrade your telephone they make you change your plan saying the plan you have at the time is no longer available
Constant uptick of robo callers and spam phone calls
I WISH THE CRTC DID THERE JOBS AND GET OUT OF BED WITH THE BIG TELCOMS IN CANADA. PURE GREED AND INCOMPETENCE BY THE CRTC TO REGULATE THE INDUSTRY. FORMER TELUS EXECUTIVE AS THE HEAD OF THE CRTC! SHAMEFUL!!
No flexibility. I don't use many minutes and could use more data instead. There are no plans for people like me. I have to pay for minutes i dont use and get expensive and few data options
They raise the price whenever they want.
Upgrade fees (a made up charge), rude customer service from the Philippines, it's a stupid company
Specifically lobbying against allowing an open market to competitors
They are quick to 'steal' you from another provider but then they dont care anymore and you have to switch providers to get their 'deals' which are still worse than other countries. Internet and cell phones are integral to society as we know it. being gouged for this shit. if it was water, it would be sold for $500 per 1million pumped litres
Failure of cell provider to remedy charging for data use when I do not use data, it is turned off on my phone, yet I still am charged for a "minimum data usage"
There is literally no option that suits my data usage and my desired device at a reasonable price point. I am paying more than twice what I should have to pay if I lived in another country. It's absolutely ridiculous.
The monopoly of all cell phone companies and how we pay the most in the world yet russia has a better and cheaper system then us
Long delay for carrier to push out software updates, security patches, and roll out new features (though, still faster than Telus is)
bell, rogers, telus dictate the prices in canada, affecting everyone's cost of services and upgrades
Rogers is consistently changing their plans to increase cost, strip away services, and force you out of existing plans you currently have. They also force you into taking the more expensive plans by limiting the amount of data available (1Gb, then it jumps to 6 which is more than I need)
Far too costly to use my phone outside of Canada. Unlike other countries who allow for example North America wide coverage without expensive roaming charges. There is no competition. All carriers are the same prices including there sub brand carriers owned by the big three. The quote unlimited plans are all priced the same for the most part. USA and Mexico offer North America wide coverage plans for less cost than we pay for coverage in Canada. Tax payer dollars subsidies have paid for this service.
With all the robocalls, having a cellphone is a risk
I'd been on a grandfathered plan for years. I don't do contracts and have been surfing along on a reasonably priced plan. Then the 10GB data plan came along for $60 and I jumped on it only to see the price rise after a short period of time despite being promised that it wouldn't go up.
Quand tu as terminé ton contrat et que ton telephone t'appartient, le tarif ne diminue pas. Après beaucoup d'insistance Bell fini par donner un certain rabais....
device lock on certain features like RCS or wificalling
Cheaper to buy a us SIM card to use in canada
Refuses to fix phone that broke (faulty phone) after a month of use. They are liable to fix the phone according to their own contract. Will not fix the phone.
Unlimited data is throttled, so it's useless after the limit.
No emergency alert service; no access to texting for two-factor authentication service
Owning a phone in Canada is a nightmare. No matter who you choose, you are getting gouged for the most primitive services. Its infuriating, disrespectful, and condescending to allow telcos to charge us like this. Having a smartphone is pretty much a necessity these days, so dont just say "well dont get a phone then". Koodo is supposed to be one of the cheaper options too, but it is just as bad as RoBelUs. $22 to top up 1GB of data? Are you fucking serious? The government of Canada and CRTC need to grow a fucking spine and stand up to telcos controlling our market, or the people will do it for you.
I am charged $35 fee when I purchase a phone in-store and not online. I am told this is because they are trying to get the money back where CRTC said companies can't charge over $50 for roaming charges. On top of the price for the new phone I pay an additional charge of $35 just to have that phone. That is not good. I would be open to having the market opened up to companies from the US if Canadian companies are going to price gouge.
print so small a person with 20 20 vision cannot read.
1) Lack of competition in the industry. The prices are all similar from the 3 big companies (as if they are colluding). 2) They claim to offer unlimited data and throttle down speeds tremendously after you reach a certain threshold. The word "unlimited" is used loosely.
Plan was not as described and price was raised after second bill because they didn’t commit to what they sold me. Discounts are not included in the contract. Too much jargon
There are no better options to fix these problems
No customer loyalty. Other providers consistently offer their customer promotions and updates
The company will promise you something which they will not fulfill and offer more expensive plans instead.
What Canadian telecoms charge is considered robbery in other developed countries
Infrastructure should be nationalised and rented to providers in order to reduce cost and guarantee coverage throughout the whole country by having a crown corporation taking care of expansion instead of private entities who will not invest due to not getting a good return on investment from remote locations.
Not enough competition , I want publicly owned services
Various levels of coverage within the same company. Ie fido/rogers
Regional monopolies holding back progress in less profitable areas and fighting to keep our prices as high as possible while controlling infrastructure subsidised by taxpayers has held Canada back for too long. Take away their control and open up our infrastructure to proper competition. We've put up with it for more than long enough.
Lack of consumer options for service providers. The market is dominated by the three largest companies who charge very similar, if not identical, rates. Not to mention the rates being charged are among the worst in developed nations.
All of the above. Our telecoms are absolute garbage and we are living a third world when it comes to the quality of our telecom and internet.
Forced advertising from internet’s sites reflect almost 50% of data.
This company is predatory and gouges canadians. Prices should be literally 10 times lower than they are now.
Forcing me to “autopay” with credit card to get best deal seems crooked.
Phones should not cost the same as a month of rent
The entire telecom industry is owned by a small handful of companies. This only makes sense, as telecommunications is a natural monopoly, like railroads or power generation. The telecoms should be -thoroughly nationalized- for the good of all.
Price increases that violate verbal and written agreements, unjust price increases
To get a new phone without buying it outright they wanted me to increase by monthly bill by $65 AND pay $700 for the phone itself. The phone cost $1100 outright, I would be overpaying by $900 by doing this. Not only that but the new plan I'd be switching to is worse than my current plan. My only real option was to buy a phone off contract and stick with my current plan.
Price changes on monthly bill without being notified
Charge for putting "Data Block" on account.
Pay as you go, but you still have to pay even when you have lots of time still unused.
After signing my latest contract, 4 months later my wife renewed her plan with the company and got more data and unlimited calling at a lower per month cost. The company had no obligation to give me the same rate.
To high Price low data they are greedy but all the other ones are too no real competition in the market government has no set incentive 2 control pricing because higher prices mean higher taxes tax grab only and I totally hate data caps were you throttled back my speed we pay the highest price in the world for our service and qualifying for the top phone is almost impossible they send misleading deals to try and get you out of your old arrangements with them that are better than the new ones that they want to offer you
Can only get a good price on mobile and home wifi if I also subscribe to cable tv, which I don’t need. Also annoying that you have to threaten to drop them in order to get a better price.
They truly don’t care about their customers. If they did I wouldn’t have had to escalate an issue all the way up to the crtc. It took 6 months and still couldn’t be resolved until I saw a new plan that they never would have told me about. It was only in there system for specific people
sending/receiving pictures with wi-fi is not allowed
The providers refuse to sell devices without a contract.
Device charges continue after device is paid off
screws up my plan or changes things without notice, makes monthly charges stick without asking for them. Customer service operators took 1 hour to fix because their system doesn’t allow them to adjust but they all know ways of working around the system to fool it to give them the results they are trying to get.
Every time I get a new phone with contract, provider forces customer to change the plan. Original plan is much useful and cheap but customers don't have option to get new phone with contract. Buying a phone without contract is too expensive, but also forceful plan change should not be acceptable.
Spam/scam call blocking extremely inadequate
The fact that plan with contract would not be reduced after plan by the amount of device charge
Broke contract terms I had with Mobilicity, after Rogers bought them.
Activation fee discourage us to move to the cheapest.
Power rests with the provider (e.g. they can arbitrarily increase prices)
They tell you offer when you buy your phone then you have to call to get them and they cant do it anynore
No carry over of data that you have paid for and don’t get to keep after the month is over
Bell started taking $5.00 off a month of prepaid bill which they give you 10 minutes of talk time whether you use it or not. So now $60. a year of prepaid money is taken off your bill and you can’t do anything about it. Talk time is .50 a minute anyway but since people mostly text this is money that is taken unjustly. They also do not provide you with a record of your usage so you really don’t know why your money is disappearing faster than you know you are using. Shouldn’t be allowed.
Overall attitude towards customers. Akin to entitlement. I'm switching to Koodoo. Same service for a third of the price. And great service all around. Shame on the big 3. We need more telco competition in this country. It's not fair!
Spam calls there are too many it’s ridiculous
I will switch my provider not because of me, but because the dirty tricks I just found out they use. My retired neighbor told me about her high bill $63. I looked at her plan and she had internet which she didn't know and didn't know how to use. She can't even text. She got this plan years ago with a new phone. The contract expired and she just kept paying. Telus takes advantage of these people. More than that, when she called and switched to the only "no data" plan. Talk &Text. $35. they scared her into paying an extra $3 for data blocking! Because T&T plan is really a T&T&Pay-as-you-go Data Plat! So if you don't want data, they created a way to charge for not providing data! I wish they put their creativity some better use than taking money from this old lady! Criminal.
Fido guaranteed 5 hour free data usage in a months and it doesn’t work. I called them numerous times to resolve the technical issue and they still can’t resolve the issue. I just give up!
When you think that you have a set price for a service they keep upping the cost by a few dollars every few months with excuses like they upgraded equipment so it will cost more or that was just a promotion (even though there was no mention of it being a promotion with a time limit when I was offered the price)
I want to be able to call to the use on my plan
Silly charges such as “setup fee” which is charged regardless if you want help to setup you’re phone or not. Or connections fees for customers with existing companies doing a upgrade
Quality of audio seems to be going down all the time. Seems to me that every time an "upgrade" comes along, the quality of the present service goes down. Coincidence? I don't think so
The fact that the cost of a plan in some provinces are double or triple that in other provinces, despite the cost of the phone hardware being identical across Canada
No option for data add-ons with talk & Text plans. I'm lighter user of data. Only option is to change plans that are far too expensive for light data users.
Once my phone is paid for, I still have to pay the full monthly payment
Getting billed for a device for 14 months while it was already paid for.
Really tired of the constant, incessant prodding to upgrade my plan. Borderline harassment.
voicemail service changed from being able to forward to my Telus voicemail to NOT when Koodo took over. They keep telling me they can change this but NO ONE in the technical services group at Koodo or Telus (who own koodo) seem to be able to correct this. When Koodo bought my cell service company they PROMISED there would be no change.
Retail prices are $200 more than an retail store
I had a 2 year contract and I was expecting my monthly bill to AUTOMATICALLY decrease once my cell was paid. Unfortunately, I have paid the same price for over 18 months. When you call your company they say that your package is no longer available and that you could transfer to a BYOD package that coast almost the same as before!.Why couldn't your monthly bill decreased AUTOMATICALLY and your package continue as the original condition?
Disponibilité du réseau cellulaire dans tout le nord du Québec et de l'Abitibi-Témiscamingue
Me suis fait simjacker et aucune aide, ni action pour réparer la situation même avec preuves à l'appui
The wifi service that I bundle it with is terrible.
Internet très long et panne du wii fi souvent
They make it difficult to switch plans because they strategically make bundles that force you to pay for things you dont need like from USA roaming calling. All I wanted was to USA calling..they gave me 100 free minutes to USA..I easily went over that limit..and was not notified. .I was then charged $100 long distance overage for that month. To compensate I added unlimited USA long distance for an extra $15 per month. My phone bill is now $135 per month to make sure I dont go over my data limit or log distance. The problem is they make it no possible to downgrade data from my current package because it give me much less, so I would for sure risk going over and paying a huge amount in overage fees. The same type of restriction occur when trying to switch to a different provider. They strategically have us locked in place. Also Roger's charged me $2000+ for 1 month worth of data in 2015. It is now on my credit report and I want it off it is criminal how they can do that
The service providers keep changing the rules. For those of us who have a mobile phone as a secondary device. We are spending money on a system we don't use. Our system is not friendly to our visitors from other countries. I can go to their country and get connected just after my foot hits their soil.
Les données non utilisées sont perdu (c’est du vol). Les données doivent être à taux fixe, payées à l’utilisation.
In order to keep bill down I'm required to have landline which we don't need...which also forces us to publish it in phonebook u less we pay more for non published number. Forces us to have product we don't want.
Unlimited isn’t really unlimited. Tethered speeds are way too low. Need to see 5Mbps
Mauvaise couverture cellulaire dans ma région Abitibi
Throttling speeds are far slower than they specified in their agreement.
Plans listed on website are not available when trying to change plan. Plans provided to me are a minimum of $10.00 higher than what are publicly posted.
Why do we pay for the internet twice and why do the providers pretend that bandwidth is something that is generated like electricity and that they can feel they are justified in charging us like a bunch of gangsters?
No transparency from Bell. Arbitrary price increases, contract violations, deleted plans
Unfairness of pricing, you have to work really hard to get good deals and it's not fair to people who don't/can't.
Unexpected large bill for using my phone too much they say
Selling locked phones. It should be illegal to charge upwards of $400 for a phone and then not let the person use a different service provider.
Plan choices are minimal, and if I go over my plan then there is no capping it at the cost of a plan with higher or unlimited data.
Monthly charges do not go down after completing the purchase contract
Telus is pushing for Huawei to build their 5G network
Changing plan pricing without notification
Lack of info regarding some charges, The constant billing errors especially when changes are made or initial set up
When my son left our plan they didn't inform me about changes to what was left-my plan.
Requirements to be able to have unlimited wifi
Ne respecte pas le forfait initial partagez-tout.
Endless fees for anything and everything. For example- being charged for a new line “activation” when I replaced my broken phone. The line and number have been the same for over 10 years.
Price fixing with any and all local competition
Recurring billing mistakes and failure to honor agreements made during calls with customer service.
They keep trying to put my fees up every year or so without increasing service or quality of service. Cannot get through to anyone over the phone and representatives in store have very little authority to do anything
Cellphone plans and services currently make my life revolve around them. I'd like to be freed from Cellphone services dictating my behavior. They're supposed to be a Service that i don't bother on how much of the meter i'm using.
If I want to upgrade my phone without buying it out they say you have to change your current plan because the one you have is not offered anymore
Deceptive cell phone costs. So many show up as $0.00 to buy in big letters, then there are the small letters that tell you the actual cost which is hundreds of dollars spread out over the two year contract. Very deceptive. Also, when choosing a new plan on the phone very hard to follow verbally, and they are loath to email you what they said.
Telus will add features that I never ordered and suddenly there are new unauthorized charges for a service I didn't order... Then I have to call them ( a boiler room in the Philippines) and it's a nightmare to get rid of their illegal charges...
Forced phone plan change when phone broke. More expensive with less service
No communication about the new read-receipts feature being rolled out.
Lack of flexibility in service/data options to meet my preferences. Also, the cost of some cell phone models can be outrageously high.
Still fighting with them to straighten out account details that they still have wrong (for over a year now) after talking to several representatives. Still not fixed.
Constant billing errors in a fixed contract in what seems to be a ploy to trick me into not noticing and paying more. Never accidentally get a lower cost...
The prices canadians pay are some of the highest on the planet. In ontario the big three have control of the market and all have the same plans. When other companies tried to enter the market they were pushed out. There is no reason for these companies to be charging so much for the same thing other SP's in other countries are charging half the price. With better coverage and internet speeds. They also shouldn't be allowed to call their plans unlimited when it throttles you to less than 300kbs per second after 10 gbs. Or charge you for 1gbs internet speeds but only sell equipment that can only reach 300 mbs. its blatant lies and false advertising. the CRTC needs to investigate this.
Our system needs an overhaul in order to meet the constantly evolving needs of Canadians in this digital landscape. We are simply paying too much for access and this goes again Canadian values.
plan changed from pay as I go to talk and text
every single time I've bought a roaming package for international travel I've received extortionate bills that I've had to fight. Every time I've had to buy a new phone my last package price, already way over priced, no longer was 'available' and the price increased by over $20 - WITHIN THE SAME YEAR IN 2017!
If I change my phone, I have to use a higher priced plan.
Forced to get a new, more expensive plan with a new phone
Speakout buys their time from rogers will not allow them to offer a number of services
I am a senior and I want a paper invoice and they are not giving me a choice. This also happened when I was with Telus and now am with Virgin
Regional disparity between plan pricing. The exact same plan will cost much less in Saskatchewan or Manitoba than in another province. The big 3 carriers will also lockstep in plan pricing, resulting in no comptetition.
I am a snowbird and there are no plans which offer a suspension in service while I am not using it and can keep the number
Every phone I've had starts breaking down BEFORE the end of the contract term!!! I just can't get ahead and the cost per month for everything is prohibitive. I'm on a fixed income.
North American rate does not include Mexico. Also roaming rates are too high.
I don’t appreciate being ripped off. This country continues to charge us more and pay us less, across the board.
Misleading sales tactics. Will not provide contract terms in writing (or by email) prior to changing plan/services. They claim that it is not needed as the notes are on the file, but when you call back and talk to a different person they say there is nothing in the file.
I cannot afford a cell phone plan and only use prepaid with no data.
Prices are absolutely ridiculous. Taking advance of the people due to limited competition
They cancelled a $100 credit through faulty bookkeeping.
Proprietary service limiting customer rights and expectations
when renegotiating a renewal, price always seems to go up while services stay roughly the same.
Does not provide PAPER bills which is how I do my own personal accounting
cost structure is built to confuse the consumer. charging huge amounts and providing discounts after the fact
Telus continued to charge me the cost of the phone even after it was paid off.
It's ridiculous having to pay what I do for services much cheaper around the world.
When you have a plan for as long as I have, and the provider isn't monitoring any of it in a helpful way as to see you receive maximum value for your patronage, it's a slap in the gorram face, is what.
There are no set plans that I can view. If I complain about my plan, they will change it, perhaps reduce the price, but there is no standard, so I think they will charge whatever they can and make adjustment if pressed.
strain on budget for most basic service @ $40/mpnth
Can't afford to use a cell phone EXCEPT FOR emergencies (ie., when my land line service isn't working, or to call a cab when I need to get home from the hospital)
Billing is often different from contract secified
plan changes without notification, and have to contact them to reverse the changes they did without consent
My plan suggests it is "unlimited" but it is a blatant lie as usage over 10GB is throttled to nigh uselessly slow speeds.
Model of packages not lije European marketing. Being charged for receiving a call
I have a pay as you go plan. I would like to have unlimited calling and data but to get the better service costs far more than I am willing to pay.
My plan includes mms, but I can't use it because I don't have data, yet they continue to say it's included. I've been in this loop for years. Either it's included, out not included. You shouldn't be able to say it's included and then say it won't work unless you but a very expensive data plan
cout augmente toujorus pour de moins en moins de service inclus et toujours devoir renégocier
Increasing price for bring your own phone plans while decreasing value e.g. less data, slower data speeds.
Fido dropped the original pay as you go plan.
My phone was number ported or sim swapped. The process to rectify the situation was long, stressful and difficult. I was later charged for ending my contract, and the process to clear that up took 2 hrs with customer service. I do not feel secure at all anymore. With the amount we are charged I feel mobility providers need to do more to help keep us secure.
Rogers tried to make me pay $30 a month to keep my number while I was traveling.. that's more than my phone bill! Also tricky things like charging more for buying a new phone if it is a replacement.
Trying to force consumers to change the cell phone plan by telling us we cannot upgrade our cell phones without changing the plan to something more expensive.
What’s the point of a “phone” plan when I don’t answer calls. Most are scammers calling or telemarketers. Waste of my time. Can’t get just texting and data tho so pay for way more than I use
Keeps increasing price for no better service
Monthly fees in excess of contract agreement.
Lying sales tactics and fake promotions offered by companies
Cost in comparison to any other country is ridiculous
No Canadian cell provider offers a minimum affordable data plan on pre-paid accounts. When travelling this would be very useful for all sort of queries...
Stagnant prices for plans when cost of providing the service is going down year over year
Obligation d'un contrat de deux ans. Après 2 ans, il faut téléphoner pour faire réduire le coût de la facture. Avec les ordinateurs d'aujourd'hui, les réductions devraient s'appliquer sans être obligé de téléphoner.
Les coûts des services dans des pays étrangers ont doublé en 4 ans (été sur 3 continents, 15 pays avec Telus comme fournisseur).
Price fixing with other service providers in Canada
New customers get better deals/no customer loyalty appreciation
Difficult to get sensible, understandable answers
poor performance outside of major cities
locked cellphone so i'm stuck on this provider
Since in our area we need to rely on satellite internet and we have no option to have the Turbo Hub which only has a step up plan that elevates quite quickly. When is Bell getting with program as everyone else getting unlimited bandwidth? Once our contract is done we are shop around! On a positive note the customer service rep from Bell was good!
Seriously? Fuck you, you are aware of the faults of the system.
They are greedy and cannot justify the outrageous amount they charge compared to other countries . WE ARE GETTING SCAMMED !!!
Constant over charging requiring correction. Had only happened once so far with Rogers but happens ALL the time with Telus. Now my calls to them start with "Whut are you trying to steal from me again?" With Rogers, i had to add a data package for one month. The agent directed me to send a text msg on an exact date you cancel, which i did. Still got charged for the 2nd month. They removed the charge without any resistance.
since Bell essentially lied to me, insisting that I would have internet service, (and after I moved found out there was no service, I had already agreed to a contract but was now stuck with cell phone service only with 14 GB of data. Not only was the cost of this exorbitant but it only lasted for about ten days. I was and still am, furious about this. I had to leave the place where I was living because internet service is a necessity, especially for a senior on a small pension.
Not having the option of a paper copy of bill sent in mail to me. Some of us "older" people may soon not be able to properly look for our many other bills now stored in our computer files—as it is already, I do not have friends or family whom I can call upon or able to help me. (I can't even find a tech person to hire to assist me with computer questions or problems as it is!) Since so many companies, eg. Shaw, Electricity and gas utilitie providers, have already or will no doubt switch to online billing, they obviously save tons of costs but none of their savings have been passed on to customers!
Price and service fixing between major companies.
There’s shouldn’t be cost for data overages when the technology for notifications exists. I get so many texts from Fido about upgrade offers, none for data usage warnings (go figure)
They call me excessively to advertise other services and plans that I am not interested in purchasing.
Pride fixing oligopoliew generally aren't customer first
Competitive plans are all similar like there is collusion and price fixing
Rogers our right lies about maintaining costs on new introductory plans when selling them. They ALWAYS increase after a period of time, though their sales reps are trained to say/lie otherwise. We have taken to recording our Rogers conversations! How are they able to get away with this unethical behavior?
They offer discounts to new customers that they don’t offer to long term loyal customers.
Moved me to a ‘Plan’ I did Sign on for. I signed for a Talk Time Plan, then without consultation I get a Message stating I am moved to a New Plan whereby I now have a monthly fee. Previously I would buy Talk Time with a deposit of say $20 - $50 and be charged for the Talk Time..like in India. Bell with its monopoly did not like it that I was spending too little each year. We are been taken to the Cleaners in Canada and it is horrible that I could call home from India and pay so little on Airtel versus Bells cost!
The phone I received as a contract renewal is a iPhone 6s that has a well documented problematic history including battery issues and audio problems while using as a phone . It’s basically a pice of junk to have it repaired is not covered by any kind of warranty
Unauthorized changes to my plan and rates
They have made me the rep, you can not get someone on the phone for free, it costs money they want me to do all my own account adjustments, adjust my own services through their app, even file a billing complaint through that app. I had been over billed on a phone contract. (Contract ended they still auto charged) and I had to file my own complaint then watch as they edited that part right off my bill
Making changes to my account without consent. Ie increasing rates and fees
Choice and control of my services is limited and the provider constantly over-rides my preferences. I don't want voicemail and never set it up and yet after specifically requesting they cease recording messages, the provider continues to take messages. And they do not allow me to designate number of rings before a call disconnects.
Fraudulently suggesting I need an entirely new phone when a sim change was all that is needed.
price of decent working phones very expensive
they only tell you what the CRTC insists they tell you; otherwise they try to hide much of the detail that is "your account " and payments / conditions
Continuous change of bill payment due dates, including payment dates on weekends and statutory holidays.
I use Roam like Home to keep the revenue in Canada and these charges continue to rise to an unethical or nonsensical point
Expiry date on prepaid services is too short
Difficulty integrating family members' accounts.
They avoided giving me a promotional gift card that was promised, delivery failed, had to go to another town to pick it up.
Salespeople mislead customers about activation fees for new plans. Prices change without explanation. Different Customer Service Reps give completely different answers & information when asked the same question. Having to call Customer Service multiple times to resolve simple issues due to confusing and inconsistent communication. Storefront staff are effectively useless given they have to contact the company call centre in order to sign up customers or make any account changes, which the customer could just do themselves online or over the phone.
The discount brands have terrible phones
It's still part of the bell empire and I have no choice or options to find a better company
Asked for a 1 month increase in data, had it added permanently, and they also tacked on a ‘service’ I didn’t want or need without telling me. I had to discover it by looking at my bill. When I called to object & have the fee stopped the agent acted offended & said they’d kindly added a feature I should be glad to have, as if I’d been done a favour If they had their way, I’d autopay whatever amount they wanted.
Everything. Everything Telecommunications in Canada is terrible. All aspects.
Very bad "screw the customer at every opportunity" attitude.
There have been times where they mistakenly overcharged me for data (ie: that I had used up all my data on the first day of cycle - when I actually hadn't used my phone as I was out of town and had turned it off). They refused to acknowledge their mistake.
they sell you a plan with discounts then make you call every month cause the discounts are not on the bill
Enrolling me in a roaming package without my consent where one text message ended up costing me something like $9 instead of 75 cents.
the service provider changes the terms of service without notice to invoke additional charges. Even has terms of service that are "undisclosed"; until I complain about service and then such "undisclosed" terms are waived as a "favor".
restrictions in data implementation (port & ip blocking, lack of IPv6 support make it less than ideal for technical work)
New phone amortization is not automatically reset when the phone is paid off they keep charging the same amount for years unless you call them to have that cost removed.
Money deposited into my account expires if not used up within specified time. Why must my money become unusable because I do not use it all up in the time frame dictated by the company.
inability to access texts through a web interface
I'm tired of Canadian telecom companies monopolising our infrastructure and charging exorbitant rates that keep us as one of the highest charged and most underdeveloped networks in the first world.
incoming airtime charges, threat to "migrate" to another plan unless I buy data or double my monthly rate
Renew time is always a fight to keep what was acquired previously and slimey way they reduce service at every opportunity
Dramatic price increases, roam at home from $5/d for 10 days to $7/d for 15 days. 110% increase.
Phone was stolen and incurred over 4000$ in fraudulent long distance phone charges and I’m being coerced into paying it because apparently the crtc’s wireless code only protects the customer with respect to data overages- NOT long distance phone charges. There is no cap.
Telecom in Canada is daylight robbery of average canadians. I pay a freaking $90 per month for me and my wife for 4GB each. In 3rd world Countries like India, they provide 1GB of data use every day for around $10-$15 a month.. The cost of owning a Mobile Phone plan is too expensive. It needs to come down below $20 per person for around 5-10GB per month.
all options. are you guys actually going to do anything about this or am I wasting my time here?
Companies have way too much power over the decisions made by the CRTC because of revolving door politics.
Hidden fees that they promise wont happen with THEIR company, but then does happen.
Security is poor. Unknown person accessed and changed my account information.
Price gouging, artificial data caps, bandwidth throttling, shady business practices all around. Dissolve the big 3
Cell phones should be a basic necessity. Instead we have a few "proudly Canadian" wireless providers who stifle competition and gouge the Canadian public.
My rate seems to increase without alert, and after I've been given a better rate I often notice my bills going up after 3 months
the oligopoly the crtc enables among the telcos in Canada
The way they offer different prices/packages to people in seemingly random ways. One of my friends can get a plan but when I call to get the same plan it’s no longer offered- a mere minutes after my friend go the offer
Lucky mobile e-mails and texts me with offers to switch to higher cost cellphone plans offered by other companies.
My cell phone provider's complicity in a national oligopoly with other major providers, designed to keep prices artificially high and eliminate real competition in the market.
Poor features vs their parent. Slow rollout of features
I was in Europe for a semester of school, spending 10 Euros per month, for 1000G of Data. Coming home to Canada feels like I returned to the stone-age. I’d rather have no data than to spend $20 for 1G.
Every thing in Canada about telecom is bullshit. CRTC is a fucking joke. You are all sheep to Bell and Rogers. Fuck all of you.
It's a locked down Monopoly that gauges and exploits our citezens more than in 3rd world countries. It's embarrassing the government of Canada has let it get this bad.
Sales pressures on phone and unclear pricing plans and unclear confusing website - untrustworthy salespeople changing prices when details revealed etc.
Telus tried to send me to collections for a paid bill I was not properly notified about.
structure of purchase agreements is predatory and misleading
Having BELL/ROGERS/TELUS own the monopoly. They need to be regulated. They know where to set the market prices cause they own all of it. Bell customer service is the worst for customers. I use to work for BELLMTS and having to deal with BELL reps as a employee was a nightmare. Never dealt with so many rude people in my life.
On 5 separate occasions over the last year I was charged for international calls because the system didn't recognize the tower
When changing plan features they seem to have trouble getting it right and send no info confirming changes to service or billing
I'm charged 5 dollars a month, whether I use it or not.
Owned by Telus, whom I have had VERY bad experiences with (cost, service, contract terms, etc.)
Fees from switching services within the provider
Unable to change my data plan even though I got it separately from my phone. They tell me they are attached. Everyone in customer service including higher ups lie.
New customers get better offers than returning customers
phone offers are not honoured when I get to the store
The way these companies do business is basically govornment-approved price-fixing.
Too many cross marketing calls for their home Internet service
No good alternatives to a market where plan prices are kept artificially high
Bell is trying to change the rules to have a monopoly over cell phone providers
The subsidized pricing on hardware is a racket; carriers discount the price but then refuse to allow you to pay that price outright. They also force you into getting expensive plans in order to qualify for the subsidy.
Renewal options are garbage. My current plan is no longer available and the same plan would cost me more than double.
Not allowing you to switch between plans
Anti piracy and anti competitive lobbying
Without competition and a government willing to stand against the lobbying telecoms, consumers will continue to be financially fleeced. Stand with consumers and allow MNVOs!
I have to say it's all of the above plus Telus raised price in the middle of my contract
they introduce cheaper plans and don't automatically update current pricing for existing customers.
continuing price increases despite huge profits. Why do only shareholders benefit from profits?
Their political choices to block websites
Do not provide an “emergency” only phone plan option for those who only use a phone when driving.
Having There infrastructure use products from a company that clearly has deep ties with the Chinese government. This leaves the potential for my data and for millions of Canadians to be mined and used against us.
No fair competition. All the telecoms have the same bundles for the same outrageous prices.
Can’t get a new phone without increasing the plan I have
Poor pay-as-you go services, as though being penalized for not purchasing a plan.
Many deadzones in our area,with no coverage,
All of the above answers are relevant to being dissatisfied
Changing my plan in a negative fashion to force me to upgrade to a new plan either by buying into a new plan with a new phone or new plan by bringing a new phone and the locking me in for another 2-3 years.
Changed price of plan without notifying me
Raised the price of my plan when it was promised by 2 costumer representatives that Bell will never raise the price of my plan.
they keep increasing the cost of my plan - the store said they haven't offered that plan in a long time and prefer to have it changed to a current plan THAT IS MORE EXPENSIVE - the trade off being data. I don't need data. If I bought a plan and have been on it for 4plus years they should just leave well enough alone and not force people to pay or change their minutes etc.
When you have issues with your phone that you buy Thru the company you basically have to wait til the end of the contract to replace it when it doesn’t perform properly after 6 months
Unexplained, unnotified and undiscounted outages
recently charged from Rogers to Fido (I know their the same company) over price.
Data being charged even when everything is turned off
I get "many" un wanted calls, so much so I often do not answer.
The "need" to push new phones onto us, when we could all be using the original iPhone or Samsung and be fine
not good enough backup for service in a storm
My provider offers unlimited data but at a reduced rate. After my data allotment has been used I am not getting the advertised speed.
Have to emulate to office of the president because doesnt honor offers Roger's and telus both
I feel like the number of choices I had about my provider was far too low, so I'm forced to choose between a couple of providers I don't particularly like
Terrible hidden fees, and charges for services never used, refusal to unlock phone to allow me to go elsewhere, representative who set up my phone made it update over data which caused massive overage charges before I even used my phone.
Unable to carry over unused data month to month
I was told my plan was valid for 1 year and that I could have a vacation suspension and my plan would continue. Eastlink has now informed me that my original plan was cancelled when I went on vacation, that the plan is no longer offered and I will need to purchase a new plan, which currently is about $25 more expensive than my original plan. Additionally, they are charging me $15 a month for the vacation suspension even though I no longer have a plan.
Plans become obsolete when cost of phone is met, and then the plan increases, the "old" plans we are told are not supported any more.
Lack of ability to bundle due to rural address
Only have deals for new customers, so we have to continually switch providers
Extremely dysfunctional problem resolution “system”
I pay for data that I don't use at the end of the billing period. It's like filing your car up with on an empty tank with gas for $80 and then getting to half a tank and paying another $80 to fill it...
Unable to share minutes and data with my spouse who lives in the same household and Bell does not provide a landline or an internet option at my location.
Trying to charge for fees I didn’t owe. Won CRTC case against Bell twice. Once for cell issues and once for internet issues.
No public inquiry into my file and complaint against CRTC no apology no financial compensation $billion no justice
Harassment from company to pay bills even when they are not yet overdue.
They randomly disconnect you for as little as $49 owing and then charge $35 to automatically reconnect you. The interest rate involved in this scheme is criminal.
I researched several providers for cost of plans. I used unlimited talk and 10 gb as a standard. All of the different providers I researched were exactly $109.25. If I applied different configurations, the same happened. If so many providers are charging exactly the same amounts, then I would suggest that competition does not exist in Canada.
Ridiculous cost for data & to include usa calling
Dropped calls way to often cheap but not reliable if I lay dying in a ditch I don't have confidence in freedom service that my last call be received...
I need more data in the summer and less in the winter. No flexibility with my plan.
Found a better price elsewhere but I couldn't switch because my husband was caught up in my data plan and would have had to pay more since he was still under contract.
being forced to change your plan to accomodate a phone they want to over charge for
No competition in the market. Plans and prices change constantly, which ends up costing customers more than what they signed up for (ex. See roaming plans). Rules around contracts and device upgrades are unclear and confusing.
They charge almost monthly for data, just minimal amount...even though it’s turned off on my phones...so then I have to pay for data block. They said well there is a problem and it’s not our fault
won't allow use of cheap long distance carrier for usa. i.e. 10-10-710
They are cutting back on allowable data that was part of the original plan.
The monopoly between all three of the "big three". It's not just my current provider that I'm dissatisfied with, they're all way overpriced and too restrictive with their plans. We need and deserve better.
All.of the above except in store experience.
its not competitive on a global pricing scale
To upgrade phone my contract rate will increase for the exact same sercice/data
They are always trying to sell me more, they blame their app for mistakes and try to sell more data
Rampant lack of competition leading to price fixing.
What I felt was misrepresentation of contract - told one thing and I accepted but the company changed it in one month.
Basically everything listed I have issues with. Everything is so expensive and they always hide behind the same excuses.
Relentless price fixing, manipulating customers, and generally being slimebags. Our version of capitalism is out of control and not working for the vast majority of Canadians.
I was encouraged to 'bundle' with eastlink, lose my cell with bell, promised to cover balance of amt on contract, told I could keep my same number - none was true. No reception here in Broad Cove, no effort to reinburse me the $150. and had to change my number. All was disclosed after I signed on.
when we want to discontinue they are very rude and give hard time and charge for all kinds of services that are not used.
You cannot buy a phone from any of the providers. you are forced into a 2 year plan with options I don't want. What a shitty way to control customers by not allowing them to buy the phone outright. didn't that start after 3 year contracts banned and no locked in contracts permitted?
lose all your balance if you miss top up date
No clarity as to what it would cost to do an early device upgrade or the cost to cancel the service on self service platform. Directs me to visit store but store cannot provide that clarity either.
Provider changes plan at end of term (ie. higher voice rate, or Canada wide rate now becomes long distance, or cannot switch to a higher data rate plan at current rate on a month by month basis) to force customer to either buy a new device and new plan at higher rates or bring your device and lock into a new plan for at least two years. If customer wants additional data at current rate(ie. go from 1gb to 10gb for $70), they have to lock into a new plan. Unfair.
Shitty service, expensive horseshit plans
Complicated bills that are very hard to read. Shared data plan that no matter how many times it's revised is always over
I have slow data as a compromise for a half decent rate plan.
They charge me a full month usage even when my cell phone is disconnected...as in inactive
Mts takeover should not have been allowed
Company unwilling to honour my current plan if I update my hardware.
Lack of real competition. They actively collaborate. Don't report good credit but proactively harm people's credit. Predatory practices.
Cell phones should not be sold with service. I don't buy my tv from my provider.
Do not automatically receive receipts and invoices
My term was up several years ago and even though I purchased my own phone to avoid changing my contract, my monthly charges haven't been reduced but rather they raised the price so I pay more now.
Inability to select a mix-and-match type of plan that best suits my use habits. No referral bonus.
Lack of innovation within the industry. No 5G. I do not want 5G that has any involvement with China
Having this plan only qualifies for a bring your own device plan. Wish there were more options otherwise.
Unfortunately, literally EVERYTHING listed as options to choose are why I am dissatisfied.. All of it! It’s absurd living in the YT the way things are... even for our monopolized internet provider, Northwesteld. If you conducted an in-person to person survey in Whitehorse, Yukon - guaranteed over 60% of people either hate or are fed up with Northwestel. It’s time to change something, with mobile, and with internet - it costs entirely way more than any other necessity in life. This is insane as our society is becoming ever more dependent on being able to access the internet or being able to call someone. This is a PLEA to SAVE YOUR NATION AND ITS PEOPLE! :) Please hear me!
Cell phone providers in Canada hold a monopoly and providers from the US should be allowed to compete in ALL of Canada Bell mobility sucks
It’s cheaper if I switched to an American phone plan
The Triopoly of Rogers, Bell, and Telus. I understand I'm with Virgin, but Virgin is partnered with Bell, so I'm basically with Bell.
Cell phone makers should be held responsible for the quality of the product they are producing. There releasing devices that have issues right out of the gate and there customer service stinks
Annulation de mon forfait pour me faire changer pour un forfait plus cher
Paying for minutes, yet even when unused they say I have used them all??!??! Scammers.
Lobbying the government to create a list of websites that are blocked by Canadian ISPs/mobility providers
We’re getting bent over and everyone knows it.
Insane "add on" fees for nearly everything. It is cheaper to get an unlimited plan from a US carrier than it is to get a basic plan in Canada.
All cell providers have these same issues. Is an absolute monopoly and they need to be regulated to lower prices
They do not allow the user to get new phones, long time users who are more then 15years with the company, will not waive the current device cost
Lack of support for smart watches (Apple Watch)
Roaming and travel packages: I automatically got billed 12$ a day for using my phone for a few minutes. This is their travel package, where I pay 12$ a day to use my regular plan data and minutes abroad (in Mexico). Absolutely ridiculous.
Poor details for actual data usage ie: what your data goes to
Literally all of the options apply except I don't have a contract
Customers aren't treated equally, some customers get better rates than others. I also can't upgrade my phone without having to pay way more monthly because I have a BYOD plan
When secret/false charges are added to my bill without me knowing and it might be months before I realize and have to fight tooth and nail to get my money back. It's disgusting.
No details on what your data is actually used on
Rates do not change after phone is paid off.
Manipulative price increases post competitor buyout
Customer service agents should be based in Canada not overseas.
5G is coming through a company owned and subsidized by a foreign nation that is financially hostile to Canada.
Handset contract tied to service provider, need to buy out phone to switch providers.
Bell allowed an imposter to sim swap my phone which led to theft of my money.
Can't upgrade phone without new really expensive contract.
Incapable of keeping your old plan and old price once you have finished paying off a phone. They do everything they can to ensure you do not pay less.
Canada is ranked worst in the world for cellular prices and service. We should not be at the bottom and the government has failed by allowing three companies to hold a mutual monopoly over the market. Canadian customers and citizens are being taken advantage of.
We pay the most for the worst quality globally.
Industrial Collusion, Price Fixing, Monopolization of the market, probably some bribery in there too.
priced while paying for phone but didnt go down once phone is paid for or when i brought in my own phone
Regulatory capture, Lack of price transparency
Lack of more options for North American (US) plans.
Unspecified price increases. Lied to about permanence of non contract monthly plan price.
Fees change without recourse. They say one price and charge another or add incidentals not previously quoted. Also, they cut off my data if I am using x amount by another provider without me being able to monitor this myself. Ups charges for SIM
They promise something and when they can’t deliver, they simply say sorry and doesn’t rectify the situation
Jumped price after 1st year. Failure to advise of basic plans, One rep actually verbalized “we are not suppose to mention about that plan”(as low entry basic $25 a month plan). Providers intentionally try not to disclose about availability of basic plans, hindering people such as myself who wish cell service, but use it infrequently, from obtaining basic economical service. Further,many providers want to lock people into contracts.
They but a negative mark on my credit rating with Transunion and Equifax the one time I was late paying my bill. Huge over-reaction. I paid it in full including late fees and they still refused to fix it.
General predatory pricing, price fixing, regulatory capture
Takes to long to remove product from bill when product has been canceled. Service sometimes not always stable.
Took 4 times and about 10 hours of phone time for them to get my price correct according to the contract signed.
Consistent account issues whenever services are changed or added (i.e. being told a new feature is a certain price, but after getting the first bill, being charged a higher amount)
To upgrade phones in addition to my tab charge they wanted me to change my plan and pay more monthly for less services. This left me in a position to buy a phone outright from the manufacturer as I coulen afford an extra $25 a month for less service, on top of a $40 a month tab charge.
continuously retiring my plans and forcing me to pay for more expensive plans at the end of every term. denying me a free cellphone unless i upgrade to a more expensive plan. If not, I must buy my own cellphone. Overbilling and having to fight for months to get it rectified. Worst customer service ever. I refuse to speak to Filipino CS. They are very rude people with a "I don't give a rat's ass" attitude.Should not be outsourced overseas. CS center should be in Canada.
Double standard in monthly fees. They won't offer the same fees to everyone.
Tired of being ripped off by a government sanctioned triopoly. Phone prices here are a joke compared to other countries and it's time for the government to intervene and protect consumers.
They charge large amounts for being a day late on payment. $10.
Connection fee being charged twice, ridiculous.
Confusing billing, late payment penalties are punitive, incomprehensible plans
They got rid of shared plans, so now to get a new phone my husband and I each have to buy our own plan, which will cause our monthly phone budget to sky rocket
When one of the big 3 decided to raise rates, the others followed. Competition does not exist in Canada since they just end up buying out the other providers.
repeatedly overcharging and adding on hidden charges, forcing customers to jump hurdles to 'reduce' (not remove) charges that should have never happened in the first place. Very dishonest business!!! Should be penalized heavily for overcharging all the time and not reimbursing for "accounting errors".
I truly and sincerely despise the tyrants in the upper echelons of the telecoms. I won't be satisfied until I see their heads on spikes.
Inability to get roam like home, device upgrades, or make any changes to plan as plan is old. Company has changed plan without our consent previously as old plan was being “phased out”
The plans are to complex for most people to understand what they need and what they are paying for.

q17_88_ -- Other (specify): What is the main reason you have stayed with your current cell phone provider?
The big three: Rogers, Telus and Bell are colluding on prices and there are no better deals available.
everyone elses prices are always the same (collusion)
All the plans for the providers are the same, there really isn't a difference between providers.
I can bring myself to deal with Rogers. They are scum.
Other providers do not offer any different options. Essentially the same as I currently have
Not sure about the other providers signal
Every provider essentially offers the same deals.
I was planning to leave Roger's however, they reduced the plan by 25% for a 2 year term which is up in June 2020. I will consider again at that time to change providers if the amount returns to $45 for 2GB of data is a high cost when other providers have cheaper plans for data and unlimited talk and text Canada wide. Our plans in Canada are extremely high compared to other countries such as US and Europe.
No reason to switch when all are the same price
Other than minor coverage issues, there is no demonstrable difference between the major providers when evaluating rate plans.
All cell phone providers seem equally terrible (based on conversations with others) and I've had bad experiences with other carriers for other services (cable, internet).
No competition that has a reasonably better deal /price
There are no better deals. They are all terrible.
I’ve heard bad things about the competition from people I know who are customers. The price is outrageous but it is what is available.
Other providers that provide similar levels of service are the same price
Other companies are just as bad, again because of the oligopoly
Je négocie directement avec les agents du fournisseur car leur forfaits affichés sont trop chers
1) I travel overseas alot and I dont want a super discount provider. 2) Telus and Bell are worse on the Huawei file than Rogers, I believe.
Feel like all service providers are around the same price, quality and service
Ease of access/retaining full service when travelling internationally. Seamlessly shifts to an int'l provider with no hoop-jumping re settings, etc
The other plans are insane and there are no decent prepaid options. Speakout you can put $15 on it and the credit lasts a year. Other providers the credit is only a month so it's basically just a month-by-month contract.
Up until now, Telus has been the least terrible company. At this point, I still only hate Bell/Rogers more -- Keeping in mind that the smaller ones are either owned by the big ones (ex: Koodo is Telus) and the ones that aren't don't have service where I live.
All offer the same price and plans anyway
The other options are not priced any better
Lack of choice and real differences between major carriers and smaller carriers do not have the coverage
Any other company that offers reasonable coverage outside of main cities offer the exact same packages and pricing and the same poor customer service. The big 3 have no competition and they are well aware. I cant pay less than 105 for monthly services no matter which one I choose, so the choice seems useless
there seems to be a monopoly on packages and pricing - when switching providers I cannot get a better deal because I have no history with the new provider and hence have to pay posted rates - my current provider knows this and hence knows that there's no real. benefit in me switching
Roaming options poor/way more expensive with other providers
All of the big providers charge around the same price so there is no real incentive to switch.
Makes no difference in price and service with either Roger's, Bell, and Telus!
All cell phones in this provence cost way to much. Providers like bell and rogers suck for customer care. I know this from my work cell.
Data is way too expensive. Europe is unlimited data for 30€ a month...
Options aren't any better with other providers.
Easy to get a new phone 0 down when contract renews. Hard to buy new phone upfront
price is decent for what i have if i compare to what else is out there right now
they all offer the same thing for the same price
No point, its a monopoly. All providers are pretty much the same price when signing up for a contract.
Only decent discount I could get after 20+ years with bell was by signing up for a corporate plan
Because I’ve been with them so long, I can negotiate better prices.
Nearly identical prices and conditions elsewhere
I'm 17 so i'm with the same company as my mom but I am looking at changing providers when I turn 18.
I have 5 phones on my plan. Switching would result in little to no savings
All competing plans are similarly insufficient. Why change?
The deals at other places are not much better than what I am paying at the moment
It is all Bell infrastructure here so it doesn't matter who you buy from the service won't change.
Other providers are not better - change would just be to a different provider with the same problems as the first and therefore not a valid solution
Looked at the pricing of plans with other providers, and there wasn't enough of a difference to warrant a change
Why change? All plans in Canada are rip offs, Choose your captor and at least get loyalty stuff sometimes.
The cell phone companies are all pretty much the same
Price isn't much different with other companies.
I am on a disability supports and can't afford to.
They will assist if pushed to get a new phone if one is lost or stolen
Telus appears to be the least customer- unfriendly amongst the big three.
All the big 3 offer the same plan for the same prices. Moving plans only seams to get more expensive.
Other providers have wurse plans and there has problems in the new with other providers
Canada only has 3 providers they are all the same (no collusion? Yeah right)
They're all the same, and prices aren't better at other providers.
if i had the choice they have in the usa i would switch we pay to much
All the same, high cost for what you get
All providers available in my area have similar high plan pricing
All prices are pretty much the same...WAY TOO HIGH!
They are all the same; no real choice! Penalties to leave the provider. There is no point, because it’s bell or Rogers and they collude with the plans and prices. The small guys are owned by them too, so no choice, no competition - let some of the big US providers in the eat their lunch and they will stop abusing us. Highest prices in the world, and no real options.
I have no contract and i am still paying the phone i got while in contract (iphone6s)
They all cost the same, and if they don't, they usually have worse reception. Feels like there is no point in switching because they don't really offer anything different, and when they do they have a much smaller network that doesn't give me the coverage I need.
Rogers tends to have the best smartphone options.
They're all the same poor service based on opinions of others. I'm currently waiting on Freedom Mobile to have home network coverage in my area, then I may switch.
Did not want a provider without seamless roaming
Does not matter which service provider you have the cost of all of the plans are high compared to other countries. Our society is moving to increased data and these companies keep increasing the data cost. Bundle or not bundle. Over $100 a month for 1 cell phone is ridiculous. Profits over service.
No other Service provider, afaik, provides a plan with well priced Data. Almost all of them are too expensive
None of the major providers have competitive pricing
Other options such as Bell are awful companies
Where else can I go? All the providers work together to "fix" the price. Its a cartel!
Costs are to high for me to afford more than a basic cell phone
Only one that had unlimited data at the time
There's no real competitive tension in Canada. There is a razor thin difference in terms (eg contract duration), service (eg area), prices across available offer. There's a consensus among my circle that Tellus, Rogers, Bell and their 2nd tiers are defining their prices in a cartel setup!
I support Saskatchewan owned companies and Sasktel is the lesser of the evils available. But make no mistake this is all a scam. The cost is outrageous. There is no real competition. Every plan costs the same between the 3 companies for the same services. This is price fixing at its purest. We live in an oligarchy. Free Canada!
They were the only ones who carried the phone I wanted (sony brand)
They all offer essentially the same service
Cellphones are too expensive and the incentives offered by the competition to switch would create a more expensive plan. Right now I have a competitive rate but my provider won’t offer a bundle discount.
Waiting for the perfect opportunity. I will call, make threats to leave Rogers because so and so offers better pricing and then Rogers will abide as they always do. They charge way too much for data...
Every other provider in Canada is just as expensive
Service providers in Canada collude, costs are same
All major providers are offering the same pricing tiers, there's literally no benefits to changing providers, and the smaller providers with better pricing and options don't provide sufficient coverage in cottage country where I vacation.
Cheaper providers have poor phone selections
There is a monopole in telecommunications so you settle for the lesser evil (costs to move to another provider)
Lack of competitive pricing. The monopoly of Canadian telecommunications needs to be assessed at a federal level.
Prices are the same at other large providers and I am sceptical of coverage of the smaller providers.
Switching would only mean that I'm overpaying a different service provider.
Not interested in credit checks each time I switch
I will be leaving current provider this month however, still none meet my expectations
Better deals seem to be fleeting and no longer available when i look for them
wish I had no phone but the kids insisted
Because there seems to be an absence of true competition in the marketplace. All plans which would include the services I now enjoy are relatively similar and offered at roughly the same price point. Switching providers seems essentially pointless
They're all the same,not much better. No such thing as competition inn Canada.
Other providers in the area have worst service than current provider
Other providers are no better. More competition needed.
All providers are the exact same, they all collude with each other for prices.
There’s no real difference between providers
all prices and services are the same amongst all the big 3 providers it is pointless to move as there is no real competitive edge to each as they dictate the prices for all of canada
No matter where I go, the plans are all the same, and will all increase my monthly payments by $30. They don't offer what I want which is a less expensive plan with minimal (2 GB or less) of data.
Having heard about friends being screwed by Rogers and bell, I’m afraid to move from TELUS
Prices are pretty much all the same everywhere. Too high
My phone was in a family plan for 10+ years and I separated it out this year.
I've seen all companies and they aren't better than my current provider
They are all terrible due to lax CRTC rules
C'est du pareil au même peu importe le fournisseurs. Nous payons TROP CHER pour nos services de téléphonie au Canada.
Good customer service, ongoing discounts
There would be no benefit from switching. All the plans from other providers for what I need are in the same price range
Prices are essentially the same from one provider to the next.
poor credit has left me with a pay as you go
Bad experiences with other telecom changes and I need regular access to my phone for work - not worth to overlap for promotional rates.
The alternatives are exactly as unfair and inconvenient
There is no difference in the price/service from any of the providers
All of the service providers are the same. All are terrible options. Even the low-cost options are just one of the big three telecoms hiding behind another name. The few options that are available that are not owned by one of the big three have terrible coverage. We need a public option! Without contracts!
The competition in Canada is abysmal. And the pricing is way too high. If I were to change, I'd get an American plan -- and in fact, it would cost less than what I pay today.
The other options also suck. Nobody I know has a mobile carrier that they would recommend
Good customer service, they check in from time to time and update my plan to make sure I'm getting the best available
Whenever I have priced alternatives, I find only even poorer deals.
The others are just as bad or worse. I will never go to Bell again.
They're all the same. Why would I go through the hassle of switching from one evil faceless corporation to another identical one with different branding? Nationalize the telecoms.
Mon fournisseur offre un bon service à la clientèle et n'augmente pas ma facture volontairement et sans mon consentement, au contraire de plusieurs fournisseurs. Je n'ai pas été victime de fraude.
Prepaid phone. Will leave when expires. I want data and they will not do with my prepaid plan
Would like more competition for example Verizon
There is not enough competition therefore cell phone providers have no incentive to provide lower pricing so their customers although we pay the highest price and the world for our service something is better than absolutely nothing but that's what we really get here is nothing very poor cell phone service for the price that we pay and our government does nothing about it
All service providers have the same deals/plan. So might as well stay with the same
I will switch if I see a better deal elsewhere
it seems the major cell providers all charge the same amount for similar plans; there's no competition
Why change to another provider when it's all the same for the major three companies and the other companies are a crap shoot for mobile service and are cheaper for a reason.
I got my current plan years ago as part of a special offer that was available to CIBC employees and their family when my mom worked at CIBC.
All plans seem the same regardless where you go
other providers in thia area are just as expensive............almost 100 a month is tad much with no data
Just because I've been with them so long but after xmas need to sit down and research, only a handful of choices, not sure what's best for me, want to keep my number
Thinking of getting another IPhone so am searching out best deals
Considering changing once prepaid money is gone.
Not enough competitive options for service. Bell and Telus are not better/cheaper than Rogers
Monopole de Bell mobilité et Télébec en Abitibi-Témiscamingue
Good plan I was with Telus and they wanted almost double for what I have for a plan now
Ça revient tous à la même chose. Les tarifs sont de plus en plus chers avec tous les fournisseurs.
no plan! use pay as you go, as I have no intention on being addicted to a smartphone and at the mercy of the gouging big 3
I waited 15 years to purchase thinking prices would come down... they haven’t, so I finally cancelled cable tv to afford a cell.
Not that the plan is unbeatable but there are no better options out there.
Bell appears to be the only viable alternative and they are openly arrogant and condescending to deal with - No BELL, regardless of price. If the ads are correct, their service is good but they are death to deal with. No others, aside from Rogers provide reasonably comparable service for near their pricing.
All simular plan offered by other providers are just as expensive if not more.
When I threaten to cancel they actually give me a good plan.
No better deal and they charging way to much for plans and devices.
besoin de plus d'informations sur les autres fournisseurs pour un meilleur tarif
SaskTel belongs to the citizens of Saskatchewan.
Bell was the only carrier to cover me with a plan. Bad credit.
I can't afford the prices charged for phone and data so I only have pay as you go and utilize free Wifi where possible. Speakout has the best deal for this.
well I'm thinking of switching.....the costs keep rising far too much for the type of service I get.....
not much competition re prices really. same wine new bottle
They all charge the same rate. No point in changing
Plan is provided by guardians and can't change
Other providers offer nothing different/better
I hate the other lying providers as much as Telus.
Mobile carriers all charge the same predatory prices.
Doesn't make a big difference between companies, same stuff different pile.
i'll never gonna buy a phone service out of such of scammers as Bell and many more as them. My money worth a lot, i'll never undergo with it
Same plan at a different provider wouldn't have been any cheaper.
Other cell phone plans are not any better.
There is no real competition, The prices are the sames. There is 3 or 4 real providers, the rest are owned by the big 3.
Checked other providers-too expensive and requires contract
In my opinion all the providers seem the same. So may as well stick with the devil I know.
There's no point in changing when the exorbitant cost is consistent throughout the industry in Canada.
What's the difference when you're stuck between a rock and a hard place? Just more convenient to stay where I am to avoid hassle.
Dropped them when I lost my part time job.
Costs aren’t much different at other providers
All the other canadian cell phone providers are just as ridiculously expensive
I only used my cell for safety.i have no data but i use .01mb and they charge $10.00 which is redicullus
Oll other offers are pretty much the same
I don't know anyone happy with their sell phone plan!
Was a work Plan continued with the Company that provided before hand.
I only got a cell phone to please my children's accessibility needs and I use it sparingly
All providers have same pricing and options. It is like “price fixing” and should be illegal. We pay way too much in Canada compared to almost everywhere. Smaller providers are bullied by the big 3
the price is pretty much the same with all providers and all providers are over priced
There is an oligopoly in the telecommunications providers in Canada, price fixing is obvious.
I have them over a barrel in terms of the massive complaint history I have with them and how often they’ve been in the wrong.
I have not heard from anyone I know that other providers are any better.
No substantial difference in changing providers as they all offer approximately the same type of plans
Most alternative providers have similar inflated prices, or can't offer the same service.
The devil you know..... uncertainty of ending up with something worse.
plan is similar to other companies; the main difference between current provider and other companies is customer service.
I hear that other providers are no better than Rogers!
the competitors usually have the EXACT same plans and prices.
Last lived in yellowknife where coverage was limited.
Sasktel is a crown Corp and I support that.
Rates are poor for all companies so no point in switching
Cheapest I could find and I very rarely get or make calls
they are all the same, no real competition in canadaa
All options are the same price range. Moving might get me a ''new client discount'', but it'll go away very quick and we're back right where we started.
They're all the same. There is no competition. Previous independents are now owned by one of the three main providers.
there is really no difference with between the major cell phone providers and the lesser cell phone provider are a head ache ex. poor coverage
Due to collusion amoungst providers there is no financial reason to switch to another provider. There is very little competition between the major cell phone companies.
I accumulated a $300+ credit with Virgin because of low usage. Then the transferred me and credit to their $/mo plan which I will keep until credit is depleted
All companies offer more or less the same prices. No incentive to switch.
Crown corporation purpose is to provide service for the people. Other providers are providing for the money.
I've been with the company since inception.
All providers are the same. Way too expensive so changing is pointless
Haven't owned the phone long enough for prices to change
Competitors charge roughly the same high fees.
Other providers do not offer anything better. They are all charging the same amount for the same options.
The plans are all the same. No competition.
No company is better than the other for contract term
The service provider in my city currently utilizes other telecom network and the latency, connection is horrible. Also I wish there was more competition with regards to Canada's Telecom industry; so long as they are not a foreign industry legally bounded to help a foreign government, I am open to the Canadian Government or rather you guys the CRTC of opening competition to Canada. The telecom industry is a complete monopoly, and are price gouging consumers.
There is only 3 providers and they are closed matched in prices no mater the plans with basically the same content.
No noticable difference between providers.
All other providers are just as bad or worse.
Switching providers doesn’t change anything. Packages are priced similar and follow the same outmoded philosophies no matter which provider you go with. There is no competition. Seems like prices are set by all providers as a whole. Each provider is now sharing each other’s networks. There is no real motivation to switch.
There is no point switching providers as there is no competition in Canada.
Up here it is Bell or Bell reseller. No real choice.
All the other options are the same price
a bit of all of the above. competitive (ha) price, decent service.
The major cell phone providers charge the same prices for everything. Obvious collusion the consumers can see and it never ceases to be frustrating.
My service was bundled with other services in the past, Just not in the last couple of years.
The prices among the big 3 were identical.
Bad credit means I would not be accepted elsewhere.
The other providers are the same price or more
They all have the same plansrates. No point
I prefer to deal with a Crown Corporation
Canadian choices are either poor customer service, poor reception, or poor quality product...all at ridiculously high prices! Thank you CRTC. Merry chriatmas
I've heard bad things about other providers.
All cell phone providerservice charge way too much for everything...Canadian cell phone prices and plans are some of the most expensive in the world...this is unacceptable and should cost much much less for phone plans & data should always be unlimited and cheap pricing and cell phoneservice needs to be better and phone prices cheaper
Frying pan into the fire. They all steal from the public openly.
They all practice the same business model. They raise their prices whenever they want. They offer discounts when you complain and then take them away. There is no integrity in the model.
Other providers are too expensive for a pensioner. Would like data, but it is exorbitant in the Canadian market.
Not sure who to trust to give the same level of service
All the other offers are comparably terrible. They're either ridiculously overpriced or the services offered are subpar.
There really is no point in shopping around because at the end of the day I’d end up paying the same monthly amount regardless of which provider I went with
have credit on account that would expire if I moved
There is no difference between providers service plans, no matter which on you go with you are going to be screwed the exact same way
Until recently the pay as you go service was perfect for me, now they are charging a fee per month whether I use it or not. I was already being charged $.50 per minute, but that was ok since I only need the phone occasionally. This additional fee makes the service so overpriced for what I need that I am running out my minutes while hoping to find another provider.
Because there is not much of a better deal going with another provider. Coverage of some providers is less. All I hear are problems that friends and colleagues have with their provider.
They all roughly charge the same amount.
Bad customer service reports from others
I worry that the service will be worse , the reception may be bad or that they may increase the price
Price fixed; they all offer the same crappy product for roughly the same crappy price that inches up annually
I tried switching to Telus but went back to Rogers after a horrible sign-up experience. Better to stay with the devil you know
Can’t find a low price for low usage; 1 call /week still costs 40$+/month
when I left an abusive relationship, I was unemployed, unemployable, and they did not cut me when I was way past due and they by all rights could have, I feel I could not have gotten better customer service.
It was the best option available when I moved from Ontario to Alberta in 2008 and I am a loyal customer but I am not satisfied with the monopolization that Bell, Rogers and Telus have over Canada, Canada has one of if not the worst cellular cost system in the world.
I would like to belive I am Canadian and support my crown corperations.
There isn't a reason to because it feels like going from one unsatisfactory place to another.
They all charge outrageous prices for simple telephone service and the CRTC will not allow more competition to force reduction of prices. They protect the Comms Co. not looking after public interest, which they should be doing.
There’s not much difference between providers
All major providers are pretty much the same. Wouldn’t be surprised if they collude on pricing efforts.
Service has problems, but other carriers do not appear to be better.
it doesn't matter to switch all cell phone companies charge too much in this country. it's ridiculous
Either price is too high or service is not the greatest
They're all the same, doesn't matter the provider.
Previously bundled but they cancelled that. Plannibg to move to mire more affordable provider ASAP!
All other carriers offer a worse deal for a higher price
There isn't one that is better than the others. Either you get a great package but cannot roam outside the city or pay a higher rate for rural access. There isn't a clear leader.
All providers are identical in terms of price and feature set, they are literally interchangeable. Everything one does the others at the same time or very soon after.
All the major providers with reasonable coverage collude to ensure Canadians pay some of the highest rates in the world.
There is absolutely no freakin option/competition in Canada, are you freakin kiddin me!!! bring in another 5-10 telecom companies. Invite those companies from India like Reliance to come in here. Rogers/Bell/Telus are running a freakin Monopoly/ Mafia operation here in canada.. When will average canadians realize this!! Makes my blood boil..
The huge effort to switch is rewarded with only limited or short term promotional savings.
The big three are all the same. Changing does nothing to improve anything. A lack of competition has created this terrible system.
comparable plans aren't cheaper from other providers, so changing is irrelevant
All other providers have similar terrible, expensive rates
No real choice since all providers are as bad as each other.
Company issued but usable for personal use.
No competition so prices and service are identical
I've been on my mother's corporate plan for as long as I've had a cellphone. When my contract is up I will most likely be switching providers
They’re all the same. I’m not convinced other providers are any better.
There is no real difference in prices between the carriers
cell phone companies collude to maintain near-identical prices
Because every other service offers nearly the exact same thing for the same poor price. There is no real competition.
There is no competition between Rogers, bell, and Telus who price fix everything to maintain their monopoly, leaving jacked up prices with nothing to compete.
Getting a cell phone plan is too expensive.
Because plans are the exact same between providers, so there's no reason to switch. Tus also has slightly better coverage in western Canada
I tried to leave them they offered me a 100% free phone to match their competitors. Then they charged me for it and now they tell me the large data plan (which I upgraded when I needed data on the road) is what pays for the phone. Now they won't let me go back to my original low data plan when I got the phone. Greedy lying disgusting company. I will leave them this summer when this contract ends.
They are all garbage why spend the effort for new garbage
They're all basically the same plans for the same prices. No advantage to swtiching to another provider. Smaller more competitive providers do not exist in most of the country.
All the main companies are way too expensive
I'm a very hard of hearing individual - love the texting part BUT - unable to get unlimited long distance calls on the "family plan" to the other cell phone, for my partner that has "ears" to make calls !! - unless I want to pay "an arm and a leg" for it . . .
Used to have Bell Land Line...service was terrible ....the actual land line was sub-par -> our subdivision is only 10 years old but the line could not support bell's voice mail system, when it rained our phone would buzz until the line dryed out, when we had a power outage or phone was dead....when I spoke to the Bell technician he explained that Bell put in old obsolete line in our subdivision....I could go on forever but I won't
They are all the same poor service and over priced
No competition everything is the same price
Has great support and problem solving involving PM CSReps and an amazing Community involvement.
Service providers allign their cost to limit competition
Credit issues, so have long history with Bell
There is no real competition. They are all offering the same service at roughly the same price
All providers seem about the same, so why bother? I use my personal cell in a very limited way.
Keep with the devil you know rather than discover a worse devil
Alternate providers are worse than the one I use.
Don't see enough difference in price/service to make it worthwhile. To get what I DO want/need I have to sign up for things I DON"T want/need
The other providers are just as bad. Canada needs more competition to lower the cost and give options.
I am not sure another provider can offer anything cheaper that will remain that way ( usually offers are short term)
Haven't found a reasonably priced plan that includes data
too minbd-boggling to figure out rates and fees. Figure they are all about the same.
Bell Rogers and TELUS basically have the same plans and same price. If I didn’t know any better I’d assume they all sit at a table and try not to be competitive.
There was only Bell Mobility available until a couple of years ago... now haven't been bothered to change.
Every provider has the same prices and offers, no reason to waste the time switching
No price competition from other providers.
All providers are over priced and provide little to no customer service.
just got phone in the spring, needed to learn about how it works
Bell is the alternative and I don’t like their customer service and rules to manipulate the customer into staying with their bundles.
There is really no better option or coverage. WE ARE TRAPPED with a couple similar providers with limited coverage.
No point in leaving as once initial promos to attract are over then the cost is pretty well the same.
I will switch if I find a cheaper option
All providers don't differ that much actually and prices are expensive compared to other countries.
We were with Eastlink for phone and internet,so we went with them when we needed cell phones
Because they all provide the same service for about the same price. Why bother changing everything for barely any gain.
I am in the process of changing providers, my new device is on its way
Telus, Bell and Roger's are completely ridiculous when it comes to pricing. All the other unnamed providers just suck
Gradually reduce other services (home phone, cable t.v.) to keep price in budget.
I mostly only use my cell for emergencies.
Will be switching to a smaller provider in the very near future
I try to be a loyal customer. Hoping loyalty would count for something.
Because it’s the better option of a bad lot. The plans are all expensive, ridiculously so when compared to Italy, Netherlands. Better to deal with the devil you know.
Price is close to same for same service (both too high,)
My Apartment recommended this service when I started renting here. The starting price was great but then its goes up so much every 6 mts or so.
All providers keep prices the same with each other and offer no incentives to switch to create competition
Customer service, good rates, good reception, great company
All providers are the same. Prices are fixed and they are in collusion with each other. Every Canadian knows this. Every Canadian wants something done about this.
All telecoms price gouge and Bell's loyalty benefits are the least gouging.
lack of cell phone towers therefor no service
Credit check would prevent me from switching
For the plan I have & what I pay, there is really no other options. All carriers would be the same, or eventually the same.. and my rate went up just last month again - still no incentive to change companies. All too high.
have a balance of 80.00 gonna switch when used up
There’s a discount plan through my work.
It's all the same thing with "the big three". There's no competition in pricing and there's no cost benefit to switching. I've considered switching to Freedom because of their pricing, but their coverage is limited in the areas I'd need it.
Handled issues with my phone well. Took some calling but was able to end the current contract to replace my broken phone
Why bother? Same shit, different provider. It’s all a monopoly joke of a market compared to other countries and regions.
Other plans are just as expensive; no competition
all other providers available tn my area are equally expensive.
the prices all went up over the past few years
They’re all the same shitty plans or have horrible coverage
Initially fido offered what no other provider did: unlimited nation wide talk and income call. Since rogers bought them their prices have sky rocketted with little innovation. Stay because hoping they will turn things around and get back to their haydays of being the people's provider. Unfortunately that has yet to happen.
All the providers are the same, over priced monopoly.
They have what they call loyalty rewards but I'm not sure I'm actually getting good deals or not
My wife and i were bundled,she changed due to work
All the cell phone providers are the same
All of the available service providers have the same outrageous pricing and limitations.
Offers from the competition are identical if not more expensive
Prices keep going up every year and if I change providers I'll have to pay more. Or I'll get a good price for a year then they'll jack it up per fine print.
They are all basically the same in price or features. Switching makes no difference.
All the plans are the same what is the point
Price not dropped when phone paid for. Paid way too long and get no credit for it.
Asks me if I want to go over my data cap
All providers are equally worthless and only provide an illusion of competition.
Very little competition between different providers. Couldn't get a better deal.
All the big 3 pricing is essentially the same. They work together to rob Canadians.
need more players in this market & need to bring the prices down without any contracts
Changing doesn't seem to get the monthly charges lower.
All the other networks are just as poor of an option
There's no other real options. The big 3 have control over the entire market. There is no innovation and no competition. It's disgusting Canada allowed this to happen.
Main factor is my opinion on the company owning the cell phone provider; I don't have any specific loyalty to Rogers but also have no preference for any of the other companies
... they have a fucking monopoly in Canada. They are fucking us the people with data charges and internet costs when they are virtually not worth anything. It’s like that everywhere fix it or we will revolt
Bad customer experience with other cell providers
It's all the same from all companies so it doesn't really matter if I switch, it'll be the same price
All providers are just as bad or worse. There are no good cell providers in Canada.
Prices are the same everywhere. It is as if they all talked to each other and agreed that they are going to keep prices the same.
Cell providers are equally bad. There is no good option.
All the comparable plans are exactly the same price
no competition, they are all too expensive for the service or product being sold
They are all thieves so there’s no difference.
All the cell phone companies offer the same very over priced plans.
8 never changed because they are all the exact same when it comes to plans and service. Coverage is different but all the same. Rogers , Telus and bell are high tier companies. Koodo , virgin , Fido and others are low tier. All tiers cookie cut right across. Nothing special. The only time real demand was cool for a brand is when the iPhone first came to Rogers exclusive for 2 years.
They are all equally awful. You did something when grocers were fixing the price of bread, so why not mobile service?
There is no competition in Saskatchewan for services comparible in value to Sasktel despite cell plan prices being absolutely outrageous.
All the major providers suck, it's choosing the lesser of 3 evils
There’s no difference in service and price, so there’s no real reason to switch providers
There is no competition. Look at us plans vs Cdn plans. It’s obvious there is some meaningful market failure.
Bad credit that I'm working on. Had better credit at the time. If I were to have a credit check run now I probably wouldn't be able to get a newer device.
whats the point in changing providers when the 3 providers that have the best coverage seem to collude and strategize together to set prices for services.
All providers have the same problems. From talkimg to others using different providers.
The collusion between companies makes switching effectively pointless
All other companies cost around the same, or if I went cheaper, I’d have poorer coverage.
Other providers plans are the exact same price
Every other provider's plan is identical.

q29_88_ -- Other (specify): Why would you not consider switching to a flanker brand?
They are all owned by the same players - no different
Roaming costs in the US and internationally
I don't support businesses giving themselves artificial competition.
They’re still part of the few companies that hold a monopoly.
Same company as the larger companies. Still no competition
Not interested in humoring the false impression of competition.
Certain plans are unavailable with sister comapnies
Same price and worst latency and always billing issues and they are not cheap. I pay 3$ for unlimited calls and text and another 5$ for unlimited data from an Australian service provider in Canada. Why would I give my hard earn money to any Canadian company??? Unless they give me Australian prices in Canada
I will use corporate plans for cheaper price
Flankers have not built the network, they are getting an advantage over providers who have spent huge amounts of money building networks to provide quality service.
Flanker is just the same as the primary, I do not want to give money to the primary company, thus giving it to flanker is just as bad.
Same as the parent company different name
At the end of the day it's the same company and if I'm switching I dont want to switch to the same provider.
They are just the larger companies anyway and tricking you into thinking you have a choice
the money will still go to a company I don't want to support. This monopoly/duopoloy is unfair for customers.
If it's owned by the big three it doesn't really matter they'd get my money from their other brands at the end of the day.
Flanker brands are illusions of competition, and make no real difference. Go with Fido? You are still with Rogers. Same problems apply, just once removed so harder to get resolved.
Its double jeapardy the flankers are owned by big telcos to create more illusion if choice and create more monopoly than competition
Makes no difference in price and packages
No corporate discounts or military discount like the big brands
We need less large company’s in the business - any company that has received government hand outs should be forced to payback thr costs to the consumer
I've decided to go with Freedom, which is not a flanker.
Add-ons to get a similar plan end up costing the same as a core provider
Flanker brands don't solve Canada's problem of value for money. I won't support them.
not a valid 3rd party choice since 98% are owned by the 3 main providers
Koodo is part of Telus what about the other flankers are they part of another major provider
As per the annual reports by Tutela and Ookla, bandwidth is actively throttled for all flanker providers, resulting in significantly lower LTE speeds. So flankers are even worse value than the Big 3.
Leading brand has more services and higher rank overall
Specifically awaiting Google Fi approval for Canada
Usually owned and operated by the big three.
Flanker brands are still owned by the big 3, so why switch? It's still an unfair monopoly.
They’re just feeding the big 4 - I would rather an indépendant brand
Flanker brands are still owned by the big 3(rogers, tellus, bell). I really want no part of any of these companies. When I switch it will likely be to freedom/shaw.
If the big 3 can afford to run "Flanker" rates lower then why not offer all plans at a lower rate. The value is not there and Canadians a getting gouged!
Same shit service different provider. Fix the issues with wireless price fixing in this country
Because it's just Bell, Fido or Rogers under another name. Same crap, different toilet.
They are at the mercy of the big company. Might as well just use them. It's the same pot and they still don't care about you
even if it's for personnal use, I do not control with who I have for a provider
Because they are all owned by the big companies. No different because of it...
Doesn't make a difference. They're all crooks
I get a discount through my employer that only applies to Telus or Rogers.
I hate Rogers and other large providers on account of the exorbitant costs and their lack of vision and innovation. As such I would not want to be affiliated to any of them including their flanker brands
Pretending flanker brands are anything other than regulatory coverage for the big three to excuse themselves from have to provide rationale for their oligopoly is stupid. Again the benefits and prices are not in line with realistic world prices for data and cellular service.
Companies like Bell and Telus shouldn't be able to own flanker brands
Telephone du travail aussi donc je ne decide pas
They aren't independently own and still end up costing the same as main carriers with additional overages, fees
Telus Mobility is the best service provider in the country. I've been with them since 1999 and it would take a lot for me to switch. But, then again, I probably wouldn't. I have 20 years service with them and I get special treatment.
Upfront cost of cell phones are way to high with flanker brands
I have worked for flanker brands. Usually high end phones are too expensive.
Flanker brands are designed to crush competition. I don't want to support that.
It's still run big the big three. Not interested!
If I hate the company Rogers, why would I want to put money in their pockets by using Fido as my service provider? It would simply be out of principal that I would not use flanker brands.
Rebranding doesn't change how terrible the parent company treats me
Rabais offert par fournisseur principal non disponible avec fournisseur dérivé
I only have a $15/mo cell for making a few calls when out. Hardly used at all.
It's the same company. They are not less expensive.
Flanker brands are just are manipulation of the market
Because the larger companies are still making money off of you. There is no winning when you’re trying to save In Canada. The cost of living keeps growing and our wages stay the same. No one cares and the government isn’t doing anything about it.
Service administrative fees for simple tasks.
Nothing new here other than the illusion of choice/competition.
They don't offer the newest phones. I try to buy the newest phone so that it has the highest value to sell in two years
You're still putting money into the flanker's parent. Company.
Its a stupid concept. The big 3 own them anyway. Its a fake gesture
If the company can offer these deals under a diff brand ,just offer them as is
They're all the same and it's disingenuous
I think the concept of flanker brands are wrong. If telecom companies are selling a product, they should do it under their own name and not trick consumers.
Problem is not the brand, it is the regulations and costs compared to Europe and U.S.
It only looks cheaper. Once you've added on all the options to be at the same service level as a main brand the cost is actually higher.
It is the same bad service with the same skyhigh rates just a different name
few of them offer reasonable US coverage and I am in the US frequently
They are barely differentiated from their parent brands and rarely offer any value or competition. They are basically the same prices.
Worse service and still would not meet my needs.
CRTC limits shared tower to 50%. I live under a bell tower, so Im forced by you to use bell
They are all owned by the tri-opoly and don't provide affordable rates
Because they’re the same as the non-flanker brands and pretending they aren’t is naive
It's the same greedy companies with a different name.
It’s still giving my money to Bell. They are not fooling me with their different name. I DON’T want to give money to Bell or Telus or Rogers but any of the other (very few) options have terrible coverage. Public option please!
Discount brands, are no frills, and/or niche only -- I have broad needs that only a mainline brand offer.
don't want to deal with the hassle of changing
Flanker plans are still owned by the Big 3 telecoms, we need true competition, not off-brand but a 4th and 5th major competitor
It's the same service, they just brand it differently to give the illusion of choice. I want to switch to a US company because I don't want any of our providers to have my business.
they are still owned by the same 3 major companies
Same company y as a larger brand same services
Why pay less with the conception that the mobile service will be not as good as my current main provider. Also the phones usually cost more at sign upnfor premium phones.
Flanker brands aren't actual competition.
Il n'y a pas de rabais avec mon employeur avec les marques dérivées
I work the my provider's parent company & not sure to get employee pricing
I need the services of the big suppliers but no the cost. We have the highest cost for cell coverage in the world and it need to be directly addressed
I don't want to support the major carriers
Flanker brands are just the same company using a different brand/name. We need MORE competition in the mobile market so that there will be true competition instead of the lack of competition we currently have.
if it is on the main Prov idea network why go to a subsidiary/flanker?
Not really good contracts for the phone I’m looking for as I’m a iPhone user as I just want my phone to work when I need it
Seems like a trick to pretend there's more competition than there really is. I hate that and don't want to reward that behaviour.
I don't want to reward the major tel-com providers that are keeping us hostage.
Unfair to use equipment of the major provider while offering a cheaper service. If the had their own equipment may e I wouldn't be force to maintain a landline.
They are exactly the same as the parent company! and pose no real competition. Canadian deserve real MVNOs!
They offer essentially the same thing. Redundant services and prices. All offer same price models and packages.
I buy my phone through provider and get good deals on otherwise expensive phones
I should I’m with Rogers but really I’m with chatr which is Rogers but my plane includes 20gb of date so that’s good for so yes I am with Fliker band but I still call it rogers my plan includes 10 more gb than Rogers oranglla band but I pay. 15 $ so I pay 60 $instead of 75$ and still get unlimted date Canada wide
Switch to a MVO with the telecom business I represent once available
My pay and talk is locked in at a minimum of $10.00 per month
If i move away from a large company, I would rather go to a company with no affiliation to larger ones.
If I'm not satisfied with the carrier, why in gods name would I continue to give them money on the shittier offbrand they are selling?
The flankers still belong to the evil big 3. I want to support other competitors, but they keep getting bought out by the big 3.
The plan that I am currently on is available due to my work and therefore a considerable discount. If I was not able to have the plan that I am currently on I would consider a flanker assuming they have coverage in rural areas.
Because they are American companies that will spy on me.
If companies CAN provide cheaper services, why don't they just do so directly, instead of hogging OTHER markets as well?
dont want to continue with telus or their other brands, they’ve ripped me off long enough. will switch to freedom
These are branch of the big companies to kill competition who could provide better rate and service, like Wind Mobile, has been forced to leave due to unfair competition
Again prefer established provider that appreciates loyalty. And, per earlier question about how easy it would be to switch to new provider -- what you didn't ask is whether it would be likely to yield improved benefit/cost ratio over long term, and answer is no. -- same for "flanker brand".
"Flanker brands" intentionally provide incredibly poor level of services while maintaining gouge level pricing. The options for flanker brands in SK are extremely limited or non existant. Any such brands would see very poor levels of both product and customer service combined with the extremely high prices we already face. Absolutely zero appeal.
I don’t want to give the robber barons more money
Frankly, switching carriers is a god damn pain in the ass.
No matter who's your provider, we're getting screwed over
Flanker brands are fundamentally deceptive
The costs of all of the above are too high for data period.
Owned by same people at the parent company, duh.
These are used to crowd the market to prevent a real low cost provider from entering the market. These big telecom companies rip Canadians off everyday and everyway they can.
I use a corporate plan which is only available with one provider (Rogers).
Rogers and bell have Monopoly on service
There service shouldn't be as expensive anyway to need cheeper brands owned by THE SAME COMPANY
They’re bullshit oligopoly disguises. I’d rather buy directly from the oppressors. It’s more honest.
You end up paying more in the long run, for poorer service. These flanker brands are part of the same oligarchy. Their plans are designed to be unusable.
If Telus can't give me the best deal, WHY CAN KOODO? SAME COMPANY? Why is the same company competing with ITSELF? This model is completely fucked up. Get your heads out of your asses.
Because they are all owned by the major companies...
Because they're still the same company as the big guys.
Flankers are all owned by the three largest Operators...
because its woned by the same fucking company so its not different....
Because if I'm unsatisfied with the main companies, why would I want to get more of the same from subsidiaries? If I'm unhappy with Ford/Chrysler/GM, I'm not going to go buy a Lincoln/Dodge/Chevy.
the pricing is the same. its just a cartel
Because they've never worked at bringing any competition and end up being swallowed by the big three. Either way I'm still giving them money, so what's the point?
I have a plan through my work for my personal phone and they are unlikely to change providers
Don't offer Government of Canada discount
Just a means to pressure you to transfer to main provider
I do not want to support the same companies, no matter what banner they operate under
Don't want them to have another penny of my money
Most end up getting bought by the big companies and gutted. Bye bye customer loyalty benefits when that happens.
QoS on APs is usually geared towards non flanker carriers
Same company as the ones I don’t want to support
The major brands should offer those prices already under their own name
They’re the same bad companies you let monopolize the industry, but with different branding that makes it seem like we’re not being taken advantage of by them (and you!)
Brand reputation is that of a low quality company.
Government shouldn't have allowed these FAKE companies to be created.
the phones available are not usually the latest models.
I know they're owned by the larger companies anyway
AT&T offers cell service in Canada at a great plan at a great price
The big carriers should just offer lower prices themselves. We don't need billion dollar cell phone companies
We need real competition. Not worst service for a lower price.
It's the same company getting the money, with the illusion of being competitive.
They typically never carry the newest cell phones.
The Big company controls them so your dispute with the Bell or Rogers also is in the flanker brands and shows so real competition or choice of fairness. If Bell or Rogers disconnects you you for filing a complaint to the CCTS for overage fee violations you cannot use their flanker brands
Hate the company I have, don't want to support them under any brand
I want more choice of providers, not the same provider with a different brand name.
Preferred premium cell phones are often not available on contract with Flankers
It is not true competition in the Canadian market.