This horizontal bar graph shows the level of ease of understanding wireless contract.
The 1306 respondents in the 2020 survey answered as follows:
- Find it clear and easy to understand (5, 6 or 7), 57%
- Find it unclear and difficult to understand (1, 2 or 3), 23%
- Do not have a contract, 4%
- Never read the agreement, 4%
The 1322 respondents in the 2019 survey answered as follows:
- Find it clear and easy to understand (5, 6 or 7), 58%
- Find it unclear and difficult to understand (1, 2 or 3), 20%
- Do not have a contract, 4%
- Never read the agreement, 3%
The 1111 respondents in the 2018 survey answered as follows:
- Find it clear and easy to understand (5, 6 or 7), 61%
- Find it unclear and difficult to understand (1, 2 or 3), 17%
- Do not have a contract, 5%
- Never read the agreement, 5%
