This horizontal bar graph shows the proportion of people who find it clear or who find it unclear to understand the explanation of the fee for early cancellation of a contract. The 1306 respondents in the 2020 survey answered as follows:
- Find it clear (5, 6 or 7), 49%
- Find it unclear (1, 2 or 3), 30%
- Do not have a contract, 5%
- Never read the agreement, 1%
The 1322 respondents in the 2019 survey answered as follows:
- Find it clear (5, 6 or 7), 50%
- Find it unclear (1, 2 or 3), 30%
- Do not have a contract, 5%
- Never read the agreement, 1%
The 1111 respondents in the 2018 survey answered as follows:
- Find it clear (5, 6 or 7), 50%
- Find it unclear (1, 2 or 3), 26%
- Do not have a contract, 5%
- Never read the agreement, 2%
