Exhibit 4.5.1.a. Changes to contract without disclosure of changes in terms and conditions - text version

This vertical bar graph shows if respondents became aware that their service provider changed their plan terms and conditions without disclosure. The 1306 respondents in the 2020 survey answered as follows:

• Yes, 13%
• No, 85%
• Don’t know, 2%

The 1322 respondents in the 2019 survey answered as follows:

• Yes, 16%
• No, 81%
• Don’t know, 3%

The 1111 respondents in the 2018 survey answered as follows:

• Yes, 12%
• No, 85%
• Don’t know, 3%