This horizontal bar graph shows the proportion of people who find their TV contracts clear and easy to understand, find it unclear and difficult to understand, don’t have a contract or who have never read their agreement. The 1060 respondents who subscribe to a TV service in the 2020 survey answered as follows:
- Find it clear and easy to understand (5, 6 or 7), 55%
- Find it unclear and difficult to understand (1, 2 or 3), 21%
- Do not have a contract, 4%
- Never read their agreement, 4%
The 1107 respondents who subscribe to a TV service in the 2019 survey answered as follows:
- Find it clear and easy to understand (5, 6 or 7), 54%
- Find it unclear and difficult to understand (1, 2 or 3), 23%
- Do not have a contract, 4%
- Never read their agreement, 2%
The 1096 respondents who subscribe to a TV service in the 2018 survey answered as follows:
- Find it clear and easy to understand (5, 6 or 7), 57%
- Find it unclear and difficult to understand (1, 2 or 3), 23%
- Do not have a contract, 2%
- Never read their agreement, 2%
