Exhibit 4.8.4.a. Service calls - text version

This bar graph shows the proportion of people who have experienced problems related to TV service calls. The 1060 respondents who subscribe to a TV service in the 2020 survey answered as follows:

• Yes, 14%
• No, 82%
• Don’t know, 4%

The 1107 respondents who subscribe to a TV service in the 2019 survey answered as follows:

• Yes, 14%
• No, 82%
• Don’t know, 4%

The 1096 respondents who subscribe to a TV service in the 2018 survey answered as follows:

• Yes, 14%
• No, 84%
• Don’t know, 2%