Exhibit 4.8.5.a. Changes in price - text version

This bar graph shows the proportion of people that have experienced changes in the price of TV channels or packages without being informed in advance. The 1060 respondents who subscribe to a TV service in the 2020 survey answered as follows:

• Yes, 16%
• No, 76%
• Don’t know, 8%

The 1107 respondents who subscribe to a TV service in the 2019 survey answered as follows:

• Yes, 19%
• No, 71%
• Don’t know, 10%

The 1096 respondents who subscribe to a TV service in the 2018 survey answered as follows:

• Yes, 17%
• No, 76%
• Don’t know, 7%