Exhibit 4.3.2.a. Level of difficulty managing roaming charges when travelling - text version

This horizontal bar graph shows the proportion of people who find it easy or who find it difficult to manage roaming charges when travelling. The 1306 respondents in the 2020 survey answered as follows:

• Find it easy (5, 6 or 7), 51%
• Find it difficult (1, 2 or 3), 19%

The 1322 respondents in the 2019 survey answered as follows:

• Find it easy (5, 6 or 7), 53%
• Find it difficult (1, 2 or 3), 16%

The 1111 respondents in the 2018 survey answered as follows:

• Find it easy (5, 6 or 7), 52%
• Find it difficult (1, 2 or 3), 17%

The 1277 respondents in the fall 2016 survey answered as follows:

• Find it easy (5, 6 or 7), 53%
• Find it difficult (1, 2 or 3), 17%