Figure 10: Reasons for dissatisfaction with RMS

This horizontal bar chart shows the percentage of reasons for which respondents were dissatisfied with the RMS. The breakdown is as follows:

• Limited functionality: 59 percent
• Ease of use and navigation: 26 percent
• System not efficient/duplication*: 25 percent
• Speed/performance: 25 percent
• Accuracy of information: 20 percent
• System not reliable/crashed*: 19 percent
• Not compatible with my mobile device: 8 percent
• Layout and design: 2 percent
• Customer support: 2 percent
• Other: 13 percent

*Response category created based on respondent feedback.