Trends Over Time: Satisfaction with EI

The above graph shows the trends over time of satisfaction with EI. The percentage value for each category is as follows:

• 2016: 78 percent were satisfied or very satisfied with the overall quality of  service they received
  • 89% would probably or definitely speak positively about the services received
• 2010: 73 percent
• 2008: 78 percent
• 2006: 78 percent

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