Differences in Overall Satisfaction by Client Groups

The above graph shows differences in overall satisfaction by client group. The results are as follows:
Overall satisfaction was higher among clients whose claim was approved

• Approved claim: 82 percent
• Denied claim: 66 percent
• Overall satisfaction was higher among frequent claimants
• Frequent claimant: 87 percent
• Non-frequent claimant: 76 percent

Overall satisfaction was highest among clients in Atlantic Canada

• Atlantic Canada: 87 percent
• Quebec: 78 percent
• Ontario: 75 percent
• West + Territories: 75 percent

Overall satisfaction increases with age

• Seniors (60+): 84 percent
• Adults (31-59): 77 percent
• Youth (18-30): 71 percent

Overall satisfaction was higher among clients who did not have a disability

• No disability: 78 percent
• Disability: 63 percent

Overall satisfaction was higher among less-educated clients

• Some high school: 84 percent
• High school graduate: 85 percent
• Some post-secondary education/ college: 75 percent
• University graduate: 73 percent

Differences are statistically significant.

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