Ease and Effectiveness of Gathering Information about EI Program

The above bar graph shows ease of gathering information about the EI program. The results are as follows:

Regarding the statement “Determine eligibility for EI benefits”, 75 percent said it was very easy or somewhat easy and 24 percent said it was somewhat difficult or very difficult.
Regarding the statement “Find information you were looking for”, 79 percent said it was very easy or somewhat easy and 21 percent said it was somewhat difficult or very difficult. Difficulty was attributed to website navigation and clarity of eligibility.
Regarding the statement “Determine steps in the application process”, 80 percent said it was very easy or somewhat easy and 19 percent said it was somewhat difficult or very difficult.
Regarding the statement “Know what documents you needed to apply”, 86 percent said it was very easy or somewhat easy and 13 percent said it was somewhat difficult or very difficult.