Preferred Changes to Improve Ability to Gather EI Information

The bar graph above shows the changes clients preferred to improve the ability to gather EI information. The percentage value for each category is as follows:  

• Quicker to get through to an agent by phone: 39 percent
• Information that is easier to find online: 22 percent
• Online information that is easier to understand: 19 percent
• Shorter wait times in a Service Canada Centre: 13 percent
• None of these: 7 percent

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