Preferred Changes to Improve EI Application Experience

The above bar graph shows the preferred changes to improve the EI application experience. The percentage value for each category is as follows:

• Quicker to get through to an agent by phone: 35 percent
• Online, real-time support: 22 percent
• An app to apply through a mobile device: 13 percent
• Shorter wait times in a Service Canada Centre: 12 percent
• Being able to upload documents: 10 percent
• None of these: 8 percent

Return to Preferred Changes to Improve EI Application Experience