Preferred Changes to Improve EI Follow-up Experience

The above bar graph shows what changes clients preferred to improve EI follow-up experiences. The percentage value for each category is as follows:

• Shorter phone wait: 29 percent
• Ability to communicate online with Service Canada: 25 percent
• Ability to get a call back from an agent: 16 percent
• SCC staff able to make claims decisions: 16 percent
• Shorter in-person wait: 5 percent
• Easier to understand letters: 4 percent
• None of these: 5 percent

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