Overall Satisfaction

The above bar graph shows what percentages of clients were satisfied with the quality of service they received when using the online, telephone and in-person channels. The results for each category are as follows:

• 76 percent indicated they were satisfied with the quality of online service (38 percent strongly agreed and 38 percent agreed).
• 72 percent indicated they were satisfied with the quality of service they received through the phone channel (41 percent strongly agreed and 31 percent agreed).
• 82 percent indicated they were satisfied with the quality of in-person service (59 percent strongly agreed and 23 percent agreed).

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