Typical Channel Patterns When Gathering Information About EI

The above bar graph shows the percentage of clients that used each type of channel when gathering information about EI. This graph compares client by type of claim. The results for each category are as follows:

• Online: 51 percent of frequent claimants and 67 percent of non-frequent claimants went online to gather information about EI.
• Service Canada Centre: 39 percent of frequent claimants and 26 percent of non-frequent claimants went to a Service Canada Centre to gather information about EI.
• EI Call Centre: 6 percent of frequent claimants and 5 percent of non-frequent claimants phoned an EI Call Centre to gather information about EI.
• 1-800 number: 4 percent of frequent claimants and 2 percent of non-frequent claimants phoned a 1-800 number to gather information about EI.

The above bar graph shows the percentage of clients that used each type of channel when gathering information about EI.  This graph compares client by benefit type. Results for each category are as follows:

• Online: 63 percent of clients that applied for regular benefits and 70 percent that applied for special benefits went online to gather information about EI.
• Service Canada Centre: 29 percent of clients that applied for regular benefits and 24 percent that applied for special benefits went to a Service Canada Centre to gather information about EI.
• EI Call Centre: 5 percent of clients that applied for regular benefits and 4 percent that applied for special benefits phoned an EI Call Centre to gather information about EI.
• 1-800 number: 2 percent of clients that applied for regular benefits and 2 percent that applied for special benefits phoned a 1-800 number to gather information about EI.

Typical Channel Patterns When Getting Help with the Application

The above bar graph shows the percentage of clients that used each type of channel when getting help with the application.  This graph compares client by type of claim. Results for each category are as follows:

• Service Canada Centre: 51 percent of frequent claimants and 52 percent of non-frequent claimants went to a Service Canada Centre to get help with their EI application.
• EI Call Centre: 6 percent of frequent claimants and 15 percent of non-frequent claimants phoned an EI Call Centre to get help with their application.

The above bar graph shows the percentage of clients that used each type of channel when getting help with the application. This graph compares client by benefit type. Results for each category are as follows:

• Service Canada Centre: 56 percent of clients that applied for regular benefits and 45 percent that applied for special benefits went to a Service Canada Centre to get help with their application.
• EI Call Centre: 13 percent of clients that applied for regular benefits and 16 percent that applied for special benefits phoned an EI Call Centre to get help with their application.

Typical Channel Patterns when Following up about Application

The above bar graph shows the percentage of clients that used each type of channel when following up about application.  This graph compares client by type of claim. Results for each category are as follows:

• Online: 58 percent of frequent claimants and 66 percent of non-frequent claimants went online to follow-up about their application.
• Service Canada Centre: 32 percent of frequent claimants and 25 percent of non-frequent claimants went to a Service Canada Centre to follow-up about their application.
• EI Call Centre: 53 percent of frequent claimants and 47 percent of non-frequent claimants phoned an EI Call Centre to follow-up about their application.

The above bar graph shows the percentage of clients that used each type of channel when following up about application. This graph compares client by benefit type. Results for each category are as follows:

• Online: 63 percent of clients that applied for regular benefits and 68 percent that applied for special benefits went online to follow-up about their application.
• Service Canada Centre: 29 percent of clients that applied for regular benefits and 38 percent that applied for special benefits went to a Service Canada Centre to follow-up about their application.
• EI Call Centre: 46 percent of clients that applied for regular benefits and 51 percent that applied for special benefits phoned an EI Call Centre to follow-up about their application.

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