Impact of Service Dimensions by Performance
The above image shows “Impact of Service Dimension by Performance” represented in a heat map with four quadrants – the X axis measures performance (with poor performance on the left and good performance on the right) and the Y axis measure impacts (with higher impact on the top and lower impact on the bottom).
Y axis: regression coefficients; X axis: performance scores
The results of the multivariate analysis are available as an Annex under separate cover.
Results presented above reflect performance/importance for the total EI client population; improvements for those experiencing the most difficulty are assessed in the measures of ease/difficulty presented throughout the deck.
Service dimensions and where they appear on the heat map are as follows:
Service dimensions to maintain or improve for EI population:
- Move smoothly through all steps: Higher Impact/ Good Performance
- Complete application in a research amount of time: Higher Impact/ Good Performance
- Questions answered completely: Higher Impact/ Good Performance
- Ease of getting information on application status: Higher Impact/ Good Performance
- Ease of completing online application form: Lower Impact/ Good performance
Areas for improvement for EI population:
- Ease of determining steps in application process: Higher Impact/ Poorer Performance
- Ease of finding EI information: Higher Impact/ Poorer Performance
- Ease of determining eligibility: Higher Impact/ Poorer Performance
- Ease of understanding next steps after applying: Lower Impact/ Poorer Performance
- Got general EI information in reasonable amount of time: Lower Impact/ Poorer Performance
- Ease of understanding application requirements: Lower Impact/ Poorer Performance
- Ease of putting together information to apply: Lower Impact/ Poorer Performance
- Reasonable wait time to receive decision about application: Lower Impact/ Poorer Performance
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