Drivers of Satisfaction

It was easy to get help when you needed it = regression co-efficient of 0.19
The amount of time it took to complete the client journey was reasonable = regression co-efficient of 0.17
The issues or problems that you had were easily resolved = regression co-efficient of 0.16
You were confident that any issues or problems would have been easily resolved (apply stage) = regression co-efficient of 0.12
You were able to move smoothly through all of the steps = regression co-efficient of 0.10
It was clear what to do if you had a problem or question = regression co-efficient of 0.08
Ease of finding information about [PROGRAM] = regression co-efficient of 0.08
You were informed about the decision within a reasonable amount of time = regression co-efficient of 0.06
Confident your application would be processed in a reasonable amount of time = regression co-efficient of 0.06
You were provided with SERVICE in your choice of English or French when you went to an office = regression co-efficient of 0.06
You were confident that you had everything you needed to complete the application process = regression co-efficient of 0.04
You were provided with DOCUMENTS in your choice of English or French when you went to an office = regression co-efficient of 0.04
Service Canada staff understood the importance of this application for you (during follow-up) = regression co-efficient of 0.03