End-to-End Client Experience: Effectiveness

Graphic rating level of agreement: 5 where they strongly agree to 1 where they strongly disagree

You needed to explain your situation only once (n=4001): 5=60 percent, 4=17 percent, 3=9 percent, 2=5 percent and 1=6 percent, Percent rating 4 or 5=77 percent
You were able to move smoothly through all of the steps (n=3639): 5=59 percent, 4=22 percent, 3=12 percent, 2=3 percent and 1=3 percent, Percent rating 4 or 5=82 percent
It was clear where you were throughout the process (n=4001): 5=60 percent, 4=20 percent, 3=11 percent, 2=4 percent and 1=3 percent, Percent rating 4 or 5=80 percent
It was easy to get help when you needed it (n=4001): 5=57 percent, 4=20 percent, 3=10 percent, 2=5 percent and 1=4 percent, Percent rating 4 or 5=77 percent
The amount of time it took, from when you started gathering information to when you got a decision on your application, was reasonable (n=4001): 5=54 percent, 4=23 percent, 3=12 percent, 2=5 percent and 1=5 percent, Percent rating 4 or 5=77 percent