End-to-End Client Journey: Emotion

Graphic rating level of agreement: 5 where they strongly agree to 1 where they strongly disagree

You were confident that your personal information was protected (n=4001): 5=72 percent, 4=15 percent, 3=7 percent, 2=2 percent, 1=2 percent, 2 percent did not know, Percent rating 4 or 5=87 percent
Likely to speak positively about the service they received (n=4001): 5=64 percent, 4=21 percent, 3=9 percent, 2=3 percent, 1=3 percent, Percent rating 4 or 5=85 percent