CPP-D Client Experience

TOP ATTRIBUTES

• It was clear what to do if you had a problem or question = 63 percent
• Ease of finding out steps to apply = 62 percent

BOTTOM ATTRIBUTES

• Issues or problems were easily resolved, among the 38 percent who experienced a problem = 30 percent
• Confident your application would be processed in a reasonable period of time (apply stage) = 42 percent
• Easy to figure out if you are eligible for benefits = 44 percent
• The amount of time it took to get through the client journey, was reasonable = 48 percent

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