Clients With Restrictions That Affect Accessing Services (n=404) (Percent rating satisfaction as 4 or 5)

Overall satisfaction:

• Restrictions = 67 percent
• Other = 87 percent

Able to move smoothly through the steps:

• Restrictions = 61 percent
• Other = 83 percent

Overall it was easy for you to apply:

• Restrictions = 66 percent
• Other = 85 percent

Reasonable amount of time, from gathering info to decision:

• Restrictions = 56 percent
• Other = 78 percent

You needed to explain your situation only one:

• Restrictions = 54 percent
• Other = 78 percent

Type of Restriction:

• Hearing = 14 percent
• Seeing = 7 percent
• Mobility = 22 percent
• Cognitive/Mental Health = 25 percent
• Other = 36 percent
• Don’t know = 15 percent

Return to graphs: Clients With Restrictions That Affect Accessing Services (n=404) (Percent rating satisfaction as 4 or 5)