Service Received: Effectiveness Attributes By Program (Percent Rating Agreement as 4 or 5)

You were provided with service in your choice of English or French when you went to an office

• Total = 95 percent
• EI = 94 percent
• CPP = 97 percent
• CPP-D = 92 percent
• OAS = 96 percent
• GIS = 98 percent
• SIN = 97 percent

You were provided with documents in your choice of English or French when you went to an office

• Total = 94 percent
• EI = 93 percent
• CPP = 97 percent
• CPP-D = 92 percent
• OAS = 99 percent
• GIS = 98 percent
• SIN = 96 percent

You were able to move smoothly through all of the steps

• Total = 82 percent
• EI = 78 percent
• CPP = 88 percent
• CPP-D = 56 percent
• OAS = 80 percent
• GIS = 81 percent
• SIN = 91 percent

It was clear where you were throughout the process

• Total = 81 percent
• EI = 77 percent
• CPP = 82 percent
• CPP-D = 56 percent
• OAS = 82 percent
• GIS = 77 percent
• SIN = 91 percent

It was easy to get help when you needed it

• Total = 80 percent
• EI = 77 percent
• CPP = 81 percent
• CPP-D = 59 percent
• OAS = 77 percent
• GIS = 81 percent
• SIN = 89 percent

The amount of time it took, from when you started gathering information to when you got a decision on your application, was reasonable

• Total = 78 percent
• EI = 74 percent
• CPP = 82 percent
• CPP-D = 48 percent
• OAS = 81 percent
• GIS = 76 percent
• SIN = 86 percent

Being able to complete steps online made the process easier for you

• Total = 80 percent
• EI = 84 percent
• CPP = 66 percent
• CPP-D = 45 percent
• OAS = 59 percent
• GIS = 64 percent
• SIN = n/a

The issues or problems that you had were easily resolved

• Total = 47 percent
• EI = 45 percent
• CPP = 52 percent
• CPP-D = 31 percent
• OAS = 37 percent
• GIS = 41 percent
• SIN = 61 percent

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